Housekeeping Assistant Manager/Manager/Lead Host - Hyatt House Kuala Lumpur Mont Kiara

Hyatt House; Kuala Lumpur; Sur place; MYR 60 000 - 80 000; Plein temps

Résumé du poste

Hyatt House Kuala Lumpur is seeking a Lead Host - Housekeeping to uphold our high standards of guest service and cleanliness. The role focuses on maintaining pristine guest rooms, managing schedules, and leading a small housekeeping team in a fast-paced hotel environment.

Candidates should have at least 3 years of hotel housekeeping experience, strong English communication, and a collaborative mindset to drive consistent hotel performance and guest satisfaction.

Qualifications

• Minimum 3 years prior hotel experience in Housekeeping is required.
• Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required.
• Ready to demonstrate teamwork and multi-tasking in a fast paced environment.
• Strong interpersonal communication skills

Responsabilités

• Maintains cleanliness of guest rooms as assigned.
• Prepares daily and weekly work schedules reflecting business needs and KPIs.
• Cleans rooms, pool area, gym, meeting rooms, public areas and back of house areas.
• Coordinates with Engineering and Contractors on work by third parties.
• Ensures meeting rooms and toilets are clean before functions.
• Plans periodic works like room block/release, carpet shampooing, and lobby cleaning.

Connaissances

Housekeeping experience

Teamwork

Interpersonal communication

Multitasking

English proficiency

Outils

Laundry machines

Dishwasher

Description du poste

Organization - Hyatt House Kuala Lumpur

The Hyatt House Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt House is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Lead Host - Housekeeping contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Lead Host - Housekeeping creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining the cleanliness of the guest rooms as assigned. Previous cleaning experience as well as the ability to communicate well with guests required.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• Minimum 3 years prior hotel experience in Housekeeping is required
• Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required
• Ready to demonstrate teamwork and multi-tasking in a fast paced environment
• Strong interpersonal communication skills
• Desire to drive revenue and committed to the growth of the hotel
• Pleasant personality
• Prepares daily and weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Cleaning and training the Hosts-Housekeeping on the cleaning of rooms, handling the washing machines, dishwasher, cooking hops and induction in the rooms
• Conducts checks on rooms, pool area, gym, meeting rooms, public areas, guest washrooms, F&B outlet and back of the house
• Coordinates and inspects with Engineering and Contractor’s Supervisor on work carried out by Contractors for example rooms, delivery of linen, guest laundry, uniform, and laundry handling etc.
• Ensures meeting room and toilets are clean before the commencement of function.
• Plans and schedules periodic works such as blocking and release out of order rooms, carpet shampooing, corridor cleaning, lobby buffing and high dusting.
• Manages the 'Lost and Found' items storage and makes sure all items are properly recorded and handled according to the policies and procedures.

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Please note: only those candidates with ongoing working rights for Malaysia will be considered; this includes citizenship and permanent residency