Assistant Housekeeper: Lead Guest Experience & Operations

Hilton; Perak; On-site; MYR 39,000 - 58,000; Full time

Job summary

Hilton is seeking an Assistant Housekeeper to support the Executive Housekeeper in running the Housekeeping department and to stand in when needed. The role requires strong leadership, attention to detail, and a guest-focused approach to maintain high cleanliness standards across guestrooms and public areas.

You will supervise trainings, schedules, and daily operations, ensuring smooth communication with Engineering and Front Office, while upholding hotel budgets and safety policies.

Qualifications

• 3 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager.
• Responsive and customer focused.
• Able to derive excellence as well as the routine work.
• Communicate effectively and clearly.
• Good listener and considerate to the concerns of others.
• Strong training, leadership and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and attention to detail.
• Good knowledge of housekeeping areas such as guest floor area and public area operation basics.
• Fluent spoken English to meet business needs, advantageous

Responsibilities

• Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping’s daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests.
• Supervise department trainings, methods and procedures for development of team members.
• Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas.
• Draw up a balanced schedule for team members based on the hotel business’ needs.
• Evaluate the daily performance of the assigned team members during operation.
• Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained.
• Supervise daily laundry operation in the absence of the Executive Housekeeper.
• Drive daily briefings with Floor Managers and Floor Supervisors, informing them about daily VIP arrivals, guests’ complaints and special assignments etc.
• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management’s decision in the absence of the Executive Housekeeper.
• Maintain effective communication with Engineering for repairing and maintaining of guest rooms and ensure rooms are in good condition at all times.
• Consult with Front Office regarding room blocking for special repairing or deep cleaning and return it for sale quickly.
• Assist the Executive Housekeeper and give advice of annual housekeeping budgets.
• Make sure all purchased items optimize department expense and meet hotel budget.
• Responsible for all supplies and stock replenishments.
• Ensure team members adhere to the hotel’s security and emergency policies and procedures.
• Perform duties assigned by the Management when necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Skills

Floor supervision

People management

Leadership

Communication skills

English proficiency

Guest service orientation

Job description

Hilton is seeking an Assistant Housekeeper to support the Executive Housekeeper in running the Housekeeping department and to stand in when needed. The role requires strong leadership, attention to detail, and a guest-focused approach to maintain high cleanliness standards across guestrooms and public areas.

You will supervise trainings, schedules, and daily operations, ensuring smooth communication with Engineering and Front Office, while upholding hotel budgets and safety policies.