Lead Data Centre Service Assurance & Compliance

STTGDC; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Job summary

STTGDC is seeking a qualified professional to support the Data Centre Service Assurance function across the country. The role emphasizes monitoring operations, enhancing security processes, and coordinating audits within STT GDC Group standards.

You will manage ITSM tools, drive change management, and contribute to certifications while collaborating with vendors and internal stakeholders. Proficiency in English and Bahasa Malaysia is required.

Qualifications

• Diploma or Degree in related Engineering/IT fields.
• ITIL, CDCP, CDCS or equivalent certifications.
• 5+ years in a data centre environment with focus on physical security or data centre network deployment.
• Experience in project managing web portal development and IT deployment.
• Proven track record in leading certification programs (ISO/ISMS 27001, BCP).
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Support the Manager leading the Data Centre Service Assurance function for the country.
• Drive operational excellence by monitoring and improving key operations and security processes.
• Manage ITSM tools and the customer support portal; provide staff training.
• Lead change management processes, CAB meetings, and KPI tracking for improvements.
• Coordinate incident management and provide timely updates to stakeholders.
• Monitor site security and manage outsourced security services.
• Support audits and certifications; lead site-specific audits and attestations.
• Assist digitalization initiatives using SharePoint and Power Platform.
• Report to management on service assurance performance.

Skills

English proficiency

Bahasa Malaysia

Education

ITIL

CDCP

CDCS

Tools

MS Office

Web portal development

Microsoft SharePoint

Power Platform

Job description

STTGDC is seeking a qualified professional to support the Data Centre Service Assurance function across the country. The role emphasizes monitoring operations, enhancing security processes, and coordinating audits within STT GDC Group standards.

You will manage ITSM tools, drive change management, and contribute to certifications while collaborating with vendors and internal stakeholders. Proficiency in English and Bahasa Malaysia is required.