Global Data Centre Service Assurance Manager

STTGDC; Iskandar Puteri; On-site; MYR 90,000 - 150,000; Full time

Job summary

STTGDC, a data centre provider, is recruiting for a senior role to support national data centre operations and to establish and lead the service assurance function. The role focuses on implementing key operations management processes, controls, and tools, driving operational excellence in line with group standards.

The candidate will lead security, change, incident management, and drive automation and digitization using SharePoint and Power Platform, while ensuring ISO certifications and audit

Qualifications

• Diploma or Degree in Engineering, IT, or related field.
• ITIL, CDCP, CDCS certifications preferred.
• Minimum 5 years in data centre or telecom operations.
• Experience with ISO audits and certifications.

Responsibilities

• Lead the physical security operations for sites and manage outsourced vendors.
• Own Change Management; run CAB meetings and monitor KPIs.
• Manage major M&E incidents and coordinate response and recovery.
• Establish and maintain ISO27001, ISO22301 and ISO20000-1 management systems; lead audits.

Skills

English

Bahasa Malaysia

MS Office

People management

Education

Diploma or Degree in Engineering/IT

Tools

ITSM tools

SharePoint

Power Platform

Job description

STTGDC, a data centre provider, is recruiting for a senior role to support national data centre operations and to establish and lead the service assurance function. The role focuses on implementing key operations management processes, controls, and tools, driving operational excellence in line with group standards.

The candidate will lead security, change, incident management, and drive automation and digitization using SharePoint and Power Platform, while ensuring ISO certifications and audit