Manager, Data Centre Service Assurance

STTGDC; Iskandar Puteri; On-site; MYR 90,000 - 150,000; Full time

Job summary

STTGDC, a data centre provider, is recruiting for a senior role to support national data centre operations and to establish and lead the service assurance function. The role focuses on implementing key operations management processes, controls, and tools, driving operational excellence in line with group standards.

The candidate will lead security, change, incident management, and drive automation and digitization using SharePoint and Power Platform, while ensuring ISO certifications and audit

Qualifications

• Diploma or Degree in Engineering, IT, or related field.
• ITIL, CDCP, CDCS certifications preferred.
• Minimum 5 years in data centre or telecom operations.
• Experience with ISO audits and certifications.

Responsibilities

• Lead the physical security operations for sites and manage outsourced vendors.
• Own Change Management; run CAB meetings and monitor KPIs.
• Manage major M&E incidents and coordinate response and recovery.
• Establish and maintain ISO27001, ISO22301 and ISO20000-1 management systems; lead audits.

Skills

English

Bahasa Malaysia

MS Office

People management

Education

Diploma or Degree in Engineering/IT

Tools

ITSM tools

SharePoint

Power Platform

Job description

Be part of a global leader in data centre solutions

STTGDC is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STTGDC

STTGDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STTGDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Job Summary

Reporting to Operations Director for the country, this role will support him/her in running the data centre operations for the country by establishing and leading the service assurance function. Service assurance function is responsible for implementing key operations management process, controls, and tools and driving operational excellence, in alignment with group baseline policies and standards.

Key Duties and Responsibilities

• Lead the physical security operations for the sites. Implement, monitor, improve physical security processes, controls, and systems to ensure site security. Appoint and manage outsourced security service vendors. Lead security incident responses; prevent security incidents by identifying and fixing root causes.
• Own the Change Management process. Conduct CAB meetings, review and approve changes, and monitor KPIs for continuous improvement. Ensure all internal and customer projects, and maintenance activities are assessed, reviewed, and approved in accordance with established change management requirements.
• Manage major M&E incidents by acting as the escalation point, coordinating response and recovery activities, and providing timely updates to stakeholders. Review Incident Management process performance regularly and drive continuous improvement.
• Establish, maintain, and continuously improve management systems for ISO27001(ISMS), ISO22301(BCMS), and ISO20000-1(SMS) standards. Be the point of contact for certification audits and drive timely closure of audit findings to achieve and maintain certifications. Lead site-specific and customer-specific audits, attestations, and compliance exercises.
• Conduct regular training for operations staff on key processes including security, incident, change, and configuration management.
• Support the deployment and administration of ITSM tools and the customer support portal; provide user training and technical support. Escalate issues to outsourced vendors for timely resolution.
• Support digitalization initiatives for automating operational tasks and workflows using tools such as Microsoft SharePoint and Power Platform to improve operations productivity and effectivenes.
• Support deployment and maintenance IT/OT tools and systems to monitor and track the health status and performance of sites critical infrastructure.
• Assist implementing Operational Technology (OT) Cybersecurity tools for securing critical infrastructure.
• Perform regular service assurance function health reporting by preparing management reports and conducting review calls. Initiate and drive service improvement plans to address performance gaps identified.
• Perform any other relevant duties or projects as assigned by Management.

Requirements

• Diploma or Degree in Engineering, Information Technology, or a related discipline.
• Possession of relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc.
• At least 5 years of experience in data centre or telecom industry.
• Experience in critical infrastructure or services operations.
• Experience in handling ISO audits and certifications.
• Experience in operations support systems and tools.
• Proficient in English and Bahasa Malaysia.
• Proficient in MS Office - Outlook, Excel, Word & PowerPoint.