Data Centre Service Lead & Client Success

AIMS Data Centre; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIMS Data Centre in Kuala Lumpur seeks a dedicated professional to serve Top Priority customers, coordinating service delivery, assurance, and improvement. You will engage with customers and internal teams to meet needs, and drive incident management, risk escalation, and infrastructure upgrades.

The role requires strong DC knowledge, Mandarin proficiency, ITIL awareness, and a proactive, analytical mindset to identify trends and opportunities in a fast-paced environment.

Qualifications

• First technical degree in IT/CS desirable; equivalent experience considered.
• Experience implementing communications infrastructure or customer management.
• Mandarin proficiency is required to communicate with Mandarin-speaking stakeholders.
• ITIL certification is preferred.
• Self-driven with strong analytical skills and ability to identify trends and opportunities.

Responsibilities

• Communicate with customers and internal stakeholders to ensure the needs of the customers are met.
• Keep customers informed in a timely fashion - you call them more than they call you.
• Organize service reviews and improvement meetings with customers, and handle ad-hoc requests that go your way.
• Ensure timely incident management and risk escalation.
• Support customer equipment handling and service delivery.
• Manage vendor contracts and contribute to infrastructure upgrades.

Skills

Communication

Analytical skills

Multitasking under pressure

Mandarin proficiency

Education

IT/CS degree

Tools

DCIM

BMS

EPMS

HVAC

Security systems

Job description

AIMS Data Centre in Kuala Lumpur seeks a dedicated professional to serve Top Priority customers, coordinating service delivery, assurance, and improvement. You will engage with customers and internal teams to meet needs, and drive incident management, risk escalation, and infrastructure upgrades.

The role requires strong DC knowledge, Mandarin proficiency, ITIL awareness, and a proactive, analytical mindset to identify trends and opportunities in a fast-paced environment.