Lead Contract Support (Ops & Finance) - Perai

CBRE; Seberang Perai; On-site; MYR 90,000 - 140,000; Full time

Job summary

CBRE is seeking a Lead Contract Support in Malaysia to provide high-level customer service and comprehensive administrative support for a large Business Unit or Account. The role drives contractual service delivery and financial controls within the Contract Quality Management function.

You will manage vendor onboarding, invoicing, and monthly reporting while promoting HSE compliance and process improvements across site teams and head office.

Qualifications

• Degree in Accounting/Finance and 5 years of commercial finance experience.
• Strong stakeholder, client and vendor management skills.
• Proficient with PowerBI and data analysis.
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to translate complex content into clear communication.
• Strong mathematical skills for percentages, discounts and margins.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand the scope of the contract and ensure work aligns.
• Be a financial and operational systems champion; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices, cost center coding, billing, and quotations; liaise with sites and head office.
• Review and approve maintenance invoices and projects per contracts.
• Provide monthly reporting support on Contract and Business Unit Reviews.
• Support Health & Safety requirements and maintain QHSE documentation.
• Gather and analyze data to solve complex problems.
• Suggest improvements to processes to increase team efficiency.

Skills

Stakeholder management

Client management

Vendor management

Supervisory skills

PowerBI

Excel

Data analysis

Financial reporting

Organizational skills

Advanced math

Communication

Accounting/Finance

Education

Degree in Accounting/Finance

Tools

PowerBI

Microsoft Office

Job description

About The Role

As a CBRE Lead Contract Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account.This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

As a CBRE Lead Contract Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account.This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Degree in Accounting/Finance with 5 years working experience in commercial finance.
• Possess stakeholder management, client management, vendor management and supervisory skills.
• Proficient with PowerBI and able to crunch numbers from data.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.