EOI: Contract Support (Penang)

CBRE Group, Inc.; Penang; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate in Penang to deliver exceptional customer service and administrative support for a large business unit or account.

You will manage contract work scope, invoicing, cost coding, and purchase orders, while promoting compliant processes and efficient financial reporting. The role emphasizes collaboration with site teams and head office, onboarding vendors, and maintaining QHSE documentation.

Qualifications

• Diploma or Degree in Finance / Accounting or equivalent required.
• Experience in financial processes, invoicing and reporting is preferred.
• Knowledge of RBA standards and audits is advantageous.

Responsibilities

• Respond to client inquiries, ensure timely service and satisfaction.
• Understand contract scope and ensure work aligns with it.
• Support billing, cost coding, quotes and purchase orders with site teams.
• Assist in health & safety and QHSE documentation and reporting.
• Provide monthlyContract/BU reporting support and data analysis.

Skills

Billing

Invoicing

Contract administration

Data analysis

Communication

RBA standards

Education

Diploma or Degree in Finance / Accounting

Tools

Microsoft Office

Job description

EOI: Expression of Interest (Building pipeline for future hiring)

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Support Responsible Business Alliance (RBA) activities, compliance processes, and audit preparation/execution.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Diploma or Degree in Finance / Accounting with 2-3 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Prior experience or exposure to Responsible Business Alliance (RBA) standards, activities, and audits is an added advantage.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.