EOI: Contract Support (Penang)

CBRE; Batu Kawan; On-site; MYR 40,000 - 60,000; Full time

Job summary

CBRE is seeking a Contract Support Associate to deliver exceptional customer service and administrative support for a large business unit, facility, or account. The role focuses on contract quality management, financial controls, and compliance with HSE and RBA standards in a dynamic environment.

Responsibilities include responding to client inquiries, onboarding vendors, reviewing invoices, and delivering monthly contract/BU reporting, while promoting cost-saving opportunities and accurate

Qualifications

• Diploma or Degree in Finance/Accounting is required.
• Strong Microsoft Office proficiency (Word, Excel, Outlook).
• Organizational skills with an inquisitive mindset.
• Advanced math skills for complex calculations (percentages, discounts, markups).
• Experience or exposure to Responsible Business Alliance (RBA) standards and audits.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure all work aligns with it.
• Coordinate and onboard vendors; manage sub-contractor paperwork.
• Review invoices, code cost centers, and assist billing processes.
• Support health, safety, and QHSE documentation and reporting.
• Analyze data to identify problems and suggest improvements.

Skills

Advanced math

Organizational skills

Microsoft Office

Analytical thinking

Communication

Education

Diploma or Degree in Finance/Accounting

Job description

About the Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Support Responsible Business Alliance (RBA) activities, compliance processes, and audit preparation/execution.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• Diploma or Degree in Finance / Accounting with 2-3 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Prior experience or exposure to Responsible Business Alliance (RBA) standards, activities, and audits is an added advantage.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

CBRE Group, Inc. (NYSE:CBRE) is the world’s largest commercial real estate services and investment firm, with a global lead in leasing, sales, property management, outsourcing, and valuation. We also operate major subsidiaries including Trammell Crow Company (development), CBRE Investment Management, Industrious (flexible workplaces), and Turner & Townsend (project/program management). With over 140,000 employees in 100+ countries, CBRE is a Fortune 500 company, consistently recognized for leadership, ethics, sustainability, and diversity.

CBRE Group, Inc. (NYSE:CBRE) is the world’s largest commercial real estate services and investment firm, with a global lead in leasing, sales, property management, outsourcing, and valuation. We also operate major subsidiaries including Trammell Crow Company (development), CBRE Investment Management, Industrious (flexible workplaces), and Turner & Townsend (project/program management). With over 140,000 employees in 100+ countries, CBRE is a Fortune 500 company, consistently recognized for leadership, ethics, sustainability, and diversity.