Contract Support (Ops & Finance - RBA experience preferred)

CBRE; Kulim; On-site; MYR 39,000 - 61,000; Full time

Job summary

CBRE seeks a Contract Support to deliver exceptional client service and administrative support for a major business unit. You will handle inquiries, ensure contract compliance, and support billing and financial processes.

The role emphasizes data analysis, reporting, and process improvements, with focus on safety and QHSE documentation. A degree in accounting/finance and 3–4 years' experience are required.

Qualifications

• Degree in Accounting / Finance.
• 3-4 years of related experience.
• Experience with RBA preferred.
• Experience managing multiple client accounts.
• Proficiency with MS Office (Word/Excel/Outlook) and accounting systems.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work aligns with it.
• Champion financial systems and identify cost-saving opportunities.
• Coordinate and onboard vendors for works and manage sub-contractor paperwork.
• Review invoices, cost centers, billing and quotations, and assist with purchase orders.
• Review and approve maintenance invoices and projects under contracts.
• Provide monthly reporting support for Contract and Business Unit reviews.
• Assist with Health & Safety requirements and maintain QHSE documentation.
• Analyze data to identify and solve complex problems with minimal precedent.
• Suggest improvements to existing processes to boost team efficiency.

Skills

MS Office

Analytical thinking

Organizational skills

Advanced math

Education

Degree in Accounting / Finance

Job description

About The Role

As a CBRE Contract Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• Degree in Accounting / Finance with 3-4 years of job-related experience.
• RBA experience preferred.
• Experience managing multiple clients' accounts is an added advantage.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.