Contract Support (Ops & Finance - RBA experience preferred)

CBRE Group, Inc.; Malaysia; Hybrid; MYR 54,000 - 89,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support in Malaysia to provide exceptional customer service and administrative support for a large unit or account. You will manage contractual services delivery and coordinate billing, reporting, and documentation to ensure compliance with agreements.

The role emphasizes financial and operational systems, vendor onboarding, and supporting health and safety documentation while aiming to optimize costs and improve processes.

Qualifications

• Bachelor’s degree in accounting/finance or equivalent.
• 3–4 years of relevant experience in contracts/finance.
• RBA experience is preferred.
• Experience handling multiple client accounts is a plus.

Responsibilities

• Respond to client inquiries with timely, quality service and follow-up for satisfaction.
• Understand contract scope and ensure work aligns with it.
• Identify cost-saving opportunities to improve savings targets.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices, cost center coding, quotations and purchase orders with site teams and head office.
• Review and approve maintenance billing invoices and projects per contracts.

Skills

Advanced math skills

Microsoft Office

Organizational skills

Analytical communication

Experience managing multiple clients'"

RBA experience

Education

Degree in Accounting/Finance

Job description

About the Role:

As a CBRE Contract Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Degree in Accounting / Finance with 3-4 years of job-related experience.
• RBA experience preferred.
• Experience managing multiple clients' accounts is an added advantage.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.