Last-Mile Delivery Operations Supervisor

SPX Xpress (Malaysia) Sdn. Bhd.; Alor Gajah; On-site; MYR 50,000 - 73,000; Full time

Job summary

SPX Express (Krubong) is seeking a Warehouse Supervisor - Last Mile to coordinate and monitor delivery orders, plan routes, and ensure on-time dispatch and high service quality.

The role involves overseeing parcel handovers, maintaining SOP compliance, and addressing customer delivery issues while tracking KPI metrics and supporting driver onboarding and training in a dynamic warehouse environment.

Qualifications

• Willing to work shifts, up to 6 days a week.
• Experience in logistics or warehouse operations preferred.
• Intermediate knowledge of Excel and Google Sheets.
• Familiar with routing, postcodes, and delivery area.
• Able to work in a fast-paced environment.

Responsibilities

• Coordinate and monitor last mile delivery orders to ensure timely dispatch.
• Plan and assign routes based on volume, locations, and cost efficiency.
• Monitor driver productivity to meet service level targets.
• Oversee parcel dispatch from hub to drivers.
• Ensure SOPs and safety standards in delivery operations.
• Handle delivery issues and basic investigations.
• Track last mile KPIs such as on-time deliveries.
• Support onboarding and training of new drivers.

Skills

Leadership

Communication

Route planning

Tools

Excel

Google Sheets

Job description

SPX Express (Krubong) is seeking a Warehouse Supervisor - Last Mile to coordinate and monitor delivery orders, plan routes, and ensure on-time dispatch and high service quality.

The role involves overseeing parcel handovers, maintaining SOP compliance, and addressing customer delivery issues while tracking KPI metrics and supporting driver onboarding and training in a dynamic warehouse environment.