Warehouse Supervisor - Last Mile, SPX Express (Nusa Cemerlang)

SPX Xpress (Malaysia) Sdn. Bhd.; Iskandar Puteri; On-site; MYR 39,000 - 61,000; Full time

Job summary

Shopee is seeking a Warehouse Supervisor for Last Mile to coordinate and monitor delivery orders, plan routes, and ensure on-time dispatch. You will oversee parcel handover to drivers and monitor KPIs to meet service standards.

The candidate should have logistics/warehouse experience, be able to work shifts up to 6 days a week, and possess strong leadership and communication skills to support onboarding of new drivers and maintain high operational efficiency.

Qualifications

• Experience in logistics or warehouse operations is preferred.
• Intermediate knowledge of Excel and Google Sheets.
• Familiar with routing, postcodes, and delivery area.
• Able to work in a fast-paced environment.
• Good leadership and communication skills.

Responsibilities

• Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion
• Plan and assign delivery routes based on volume, location clustering, and cost efficiency
• Monitor driver and rider productivity to meet service level targets
• Oversee parcel dispatch from hub to ensure accuracy and handover to drivers
• Ensure delivery operations comply with SOPs, safety standards, and service quality expectations
• Handle customer delivery issues and support basic investigation
• Track and report last mile KPIs
• Support onboarding, training, and deployment of new drivers/riders

Skills

Excel

Google Sheets

Routing

Postcodes

Leadership

Communication

Logistics

Warehouse operations

Job description

Warehouse Supervisor - Last Mile, SPX Express (Nusa Cemerlang)

Job Scope:

Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion

Plan and assign delivery routes based on volume, location clustering, and cost efficiency

Monitor driver and rider productivity (e.g. delivery rate, success rate, return rate) to meet service level targets

Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers

Ensure delivery operations comply with SOPs, safety standards, and service quality expectations

Handle customer delivery issues (e.g. failed delivery, reschedule, POD disputes) and support basic investigation

Track and report last mile KPIs (e.g. delivery success rate, on-time delivery, cost per parcel)

Support onboarding, training, and deployment of new drivers/riders as needed

Job Requirements

Willing to work shifts, up to 6 days a week

Experience in logistics or warehouse operations is preferred

Intermediate knowledge of Excel and Google Sheets

Familiar with routing, postcodes, and delivery area.

Able to work in a fast-paced environment

Good leadership and communication skills

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Are you available for shift work?

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Registration No. 201801034718 (1296745-M)

What can I earn as a Warehouse Supervisor