Laptop & Desktop Solutions Support Specialist

Private Advertiser; Subang Jaya; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Medical allowances

Parking allowance

Job summary

Private Advertiser in Subang Jaya, Malaysia is seeking a customer service-oriented professional to handle quotations, orders, and internal sales support. You will engage with customers across WhatsApp, Email, and Live Chat to resolve inquiries and tailor laptop/desktop configurations.

The role requires English and Bahasa proficiency, strong communication, and the ability to multi-task in a fast-paced environment. Training will be provided; 5-day work week, 11am-8pm.

Qualifications

• Minimum 1 year experience in Customer Service in computer parts.
• Proficiency in English, Bahasa and other language is an advantage.
• Good interpersonal, communication and analytical skills.
• Able to multi-task and work in a fast-paced environment.
• On-the-job training will be provided.

Responsibilities

• Prepare quotations for customers and process sales orders and purchase orders.
• Provide internal sales support to HQ, which includes the confirmation of sales and delivery orders.
• Oversee and deliver customer service support through WhatsApp, Email, and Live Chat platforms to address inquiries and concerns.
• Understand customers' requirements and offer customized solutions for laptop or desktop configurations.
• Collaborate closely with the Sales Manager to ensure consistency in promotional activities and product offerings.
• Cultivate and nurture strong customer relationships.
• Perform any additional administrative tasks and duties assigned by manager.
• Coordinate and providing support to Singapore’s internal customer support and logistic team.

Skills

Customer service

English proficiency

Bahasa proficiency

Interpersonal skills

Communication

Analytical skills

Multi-tasking

Education

SPM/ Diploma/ Degree/ Professional Certificate

Job description

Private Advertiser in Subang Jaya, Malaysia is seeking a customer service-oriented professional to handle quotations, orders, and internal sales support. You will engage with customers across WhatsApp, Email, and Live Chat to resolve inquiries and tailor laptop/desktop configurations.

The role requires English and Bahasa proficiency, strong communication, and the ability to multi-task in a fast-paced environment. Training will be provided; 5-day work week, 11am-8pm.