Customer Service Officer/ Omnidesk

Private Advertiser; Subang Jaya; Sur place; MYR 28 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical allowances

Parking allowance

Résumé du poste

Private Advertiser in Subang Jaya, Malaysia is seeking a customer service-oriented professional to handle quotations, orders, and internal sales support. You will engage with customers across WhatsApp, Email, and Live Chat to resolve inquiries and tailor laptop/desktop configurations.

The role requires English and Bahasa proficiency, strong communication, and the ability to multi-task in a fast-paced environment. Training will be provided; 5-day work week, 11am-8pm.

Qualifications

• Minimum 1 year experience in Customer Service in computer parts.
• Proficiency in English, Bahasa and other language is an advantage.
• Good interpersonal, communication and analytical skills.
• Able to multi-task and work in a fast-paced environment.
• On-the-job training will be provided.

Responsabilités

• Prepare quotations for customers and process sales orders and purchase orders.
• Provide internal sales support to HQ, which includes the confirmation of sales and delivery orders.
• Oversee and deliver customer service support through WhatsApp, Email, and Live Chat platforms to address inquiries and concerns.
• Understand customers' requirements and offer customized solutions for laptop or desktop configurations.
• Collaborate closely with the Sales Manager to ensure consistency in promotional activities and product offerings.
• Cultivate and nurture strong customer relationships.
• Perform any additional administrative tasks and duties assigned by manager.
• Coordinate and providing support to Singapore’s internal customer support and logistic team.

Connaissances

Customer service

English proficiency

Bahasa proficiency

Interpersonal skills

Communication

Analytical skills

Multi-tasking

Formation

SPM/ Diploma/ Degree/ Professional Certificate

Description du poste

Prepare quotations for customers and process sales orders and purchase orders.

Provide internal sales support to HQ, which includes the confirmation of sales and delivery orders

Oversee and deliver customer service support through WhatsApp, Email, and Live Chat platforms to address inquiries and concerns.

Understand customers' requirements and offer customized solutions for laptop or desktop configurations.

Collaborate closely with the Sales Manager to ensure consistency in promotional activities and product offerings

Cultivate and nurture strong customer relationships

Perform any additional administrative tasks and duties assigned by manager

Co-ordinate and providing support to Singapore’s internal customer support and logistic team

Job Requirements

SPM / Diploma / Degree / Professional Certificate

Minimum 1 year experience in Customer Service In Computer Parts (advantange)

Proficiency in English, Bahasa and other language is an advantage

Good interpersonal, communication and analytical skills

Able to multi-task and work in a fast-paced environment

On-the-job training will be provided

5 Days Work Week

11am to 8pm

• Allowances (Medical and Parking)
• Monthly Contributions to SOCSO, EPF, EIS