Lab Informatics Project Manager

Agilent Technologies Sales (Malaysia); Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Agilent Technologies Sales (Malaysia) is seeking an Informatics Delivery Engineer to support sales and ensure successful solution delivery across the customer lifecycle. The role covers pre-sales consultations, demonstrations, post-sales implementation, troubleshooting, and ongoing support.

You will configure SLIMS workflows, build integration plugins, lead project delivery, and provide remote and on-site troubleshooting while collaborating with R&D, product marketing, and support teams to relay

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically at least 4+ years relevant experience for entry into this level.
• Experience with laboratory solutions and applications.
• Ability to grasp customer requirements and document the requirements.
• Excellent communication and organizational skills.
• Team-oriented, customer-facing mindset.

Responsibilities

• Engage with sales for requirement analysis, scoping delivery and early customer discussions.
• Deliver technical presentations and demonstrations.
• Configure SLIMS workflows to match lab requirements and build plugins.
• Lead or support OpenLab and SLIMS solution delivery projects.
• Provide remote and on-site troubleshooting and support.
• Collaborate with R&D, product marketing, and support teams to relay customer feedback.

Skills

Python

Java

Communication

Analytical thinking

Education

Bachelor's or Master's degree

Job description

Job DescriptionThe Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.Key Responsibilities:Presales:Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.Deliver technical presentations, demonstrations.Post-sales:Analyze customer's needs, and translate this into SLIMS workflows.Configure the SLIMS platform to match the lab's requirements.Build plugins for connecting instruments or displaying custom forms or portals.Act as the customer voice to influence future product design to meet customer needs.Lead or support project delivery, ensuring solutions are implemented effectively.Train the customer.Script a lab's in-silico tools into our integration framework.Deliver OpenLab (CDS) solutions along with SLIMS (LIMS) application.Project management for OpenLab solutions and SLIMS solution delivery.Post-delivery:Provide remote and on-site troubleshooting to maintain customer satisfaction.Technical support for customers' critical escalations.Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.QualificationsBachelor's or Master's Degree or equivalent.Typically, at least 4+ years relevant experience for entry into this level.Experienced of working on laboratory solutions and applications.Software affinity or programming skills such as Python and Java.Ability to grasp customer requirements and document the requirementsExcellent communication and organizational skills.Outstanding analytical and problem-solving skills.Ability to build and foster good relations with customers.Team-oriented perspective.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:50% of the TimeShift:DayDuration:No End DateJob Function:Services & Support