Lab Informatics Project Manager

Agilent Technologies; Bayan Lepas; On-site; MYR 90,000 - 140,000; Full time

Job summary

Agilent Technologies is seeking an Informatics Delivery Engineer to provide scientific and technical expertise across the customer lifecycle, from pre-sales to post-sales support. The role focuses on configuring SLIMS workflows, building plugins, and delivering OpenLab solutions to customers in lab environments.

The position requires 4+ years of relevant experience, programming skills in Python/Java, and strong communication. Travel is around 50%, with day shifts and full-time engagement.

Qualifications

• Bachelor's or Master's degree or equivalent.
• Typically 4+ years relevant experience for entry into this level.
• Experience with laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to document customer requirements clearly.
• Excellent communication and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to build good customer relationships.

Responsibilities

• Presales: engage with sales for requirement analysis and tailor solutions.
• Deliver technical presentations and demonstrations.
• Post-sales: analyze customer needs and translate into SLIMS workflows.
• Configure the SLIMS platform to match lab requirements.
• Build plugins to connect instruments or display custom forms/portals.
• Lead or support project delivery and train the customer.
• Script lab in-silico tools into our integration framework.
• Deliver OpenLab (CDS) solutions with SLIMS application.
• Project management for OpenLab and SLIMS delivery.

Skills

Python

Java

Communication

Analytical thinking

Education

Bachelor's or Master's Degree or equivalent

Tools

SLIMS

OpenLab

Job description

Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre‑sales consultation and demonstrations to post‑sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales
  • Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
  • Deliver technical presentations, demonstrations.
• Post‑sales
  • Analyze customer's needs, and translate this into SLIMS workflows.
  • Configure the SLIMS platform to match the lab's requirements.
  • Build plugins for connecting instruments or displaying custom forms or portals.
  • Act as the customer voice to influence future product design to meet customer needs.
  • Lead or support project delivery, ensuring solutions are implemented effectively.
  • Train the customer.
  • Script a lab's in‑silico tools into our integration framework.
  • Deliver OpenLab (CDS) solutions along with SLIMS application.
  • Project management for OpenLab solutions and SLIMS solution delivery.
• Post‑delivery
  • Provide remote and on‑site troubleshooting to maintain customer satisfaction.
  • Technical support for customers' critical escalations.
  • Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically, at least 4+ years relevant experience for entry into this level.
• Experience working on laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document the requirements.
• Excellent communication and organizational skills.
• Outstanding analytical and problem‑solving skills.
• Ability to build and foster good relations with customers.
• Team-oriented perspective.

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Salary ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Travel required: 50% of the time.

Shift: Day.

Duration: No End Date.

Job Function: Services & Support.