Lab Informatics Project Manager

MY00 Agilent Technologies Sales (Malaysia); Malaysia; Remote; MYR 120,000 - 160,000; Full time

Job summary

Agilent Technologies Inc. in Malaysia is seeking an Informatics Delivery Engineer to provide scientific and technical expertise across the full customer lifecycle, from pre-sales consultations and demonstrations to post-sales implementation and support.

You will configure SLIMS workflows, build plugins for instruments, lead or support project delivery, train customers, and collaborate with R&D and support teams to relay feedback and improve offerings. Travel up to 50% and day shifts.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically, 4+ years relevant experience for entry into this level.
• Experienced in laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document the requirements.
• Excellent communication and organizational skills.
• Outstanding analytical and problem-solving skills.

Responsibilities

• Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions. Deliver technical presentations, demonstrations.
• Post-sales: Analyze customer's needs, translate to SLIMS workflows, configure the SLIMS platform, build plugins, and support OpenLab/SLIMS delivery.
• Project management for OpenLab and SLIMS solutions; provide remote and on-site troubleshooting and customer training.

Job description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre‑sales consultation and demonstrations to post‑sales implementation, troubleshooting, and ongoing support.

Key Responsibilities

• Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions. Deliver technical presentations, demonstrations.
• Post‑sales: Analyze customer's needs, and translate this into SLIMS workflows. Configure the SLIMS platform to match the lab's requirements. Build plugins for connecting instruments or displaying custom forms or portals. Act as the customer voice to influence future product design to meet customer needs. Lead or support project delivery, ensuring solutions are implemented effectively. Train the customer. Script a lab's in‑silico tools into our integration framework. Deliver OpenLab (CDS) solutions along with SLIMS (LIMS) application. Project management for OpenLab solutions and SLIMS solution delivery. Post‑delivery: Provide remote and on‑site troubleshooting to maintain customer satisfaction. Technical support for customers' critical escalations. Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically, at least 4+ years relevant experience for entry into this level.
• Experienced of working on laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document the requirements.
• Excellent communication and organizational skills.
• Outstanding analytical and problem‑solving skills.
• Ability to build and foster good relations with customers.
• Team‑oriented perspective.

Additional Details

• This job has a full time weekly schedule.
• Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
• Pay and benefit information by country are available at: https://careers.agilent.com/locations
• Travel Required: 50% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.