Lab Informatics Project Manager

Agilent Technologies LDA Malaysia Sdn. Bhd.; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

Agilent Technologies LDA Malaysia Sdn. Bhd. seeks an Informatics Delivery Engineer to support sales and ensure successful solution delivery across the customer lifecycle.

You will engage in pre-sales analyses, deliver demonstrations, and lead post-delivery configuration and training for SLIMS/OpenLab integrations. The role requires 4+ years in lab solutions, Python/Java skills, and strong customer-facing communication.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically, at least 4+ years relevant experience for entry into this level.
• Experience with laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document the requirements.
• Excellent communication and organizational skills.
• Outstanding analytical and problem-solving skills.
• Ability to build and foster good relations with customers.
• Team-oriented perspective.

Responsibilities

• Engage with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
• Deliver technical presentations and demonstrations.
• Analyze customer's needs and translate to SLIMS workflows.
• Configure the SLIMS platform to match lab requirements.
• Build plugins for instrument connections or custom forms/portals.
• Lead or support project delivery and train the customer.
• Script lab in-silico tools into our integration framework.
• Deliver OpenLab (CDS) solutions along with SLIMS (LIMS) applications.

Skills

Python

Java

Communication

Customer requirements analysis

Education

Bachelor's or Master's Degree or equivalent

Tools

SLIMS

OpenLab CDS

Job description

Agilent Technologies LDA Malaysia Sdn. Bhd. 4.2 View all jobs

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Job Description

Presales

• Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
• Deliver technical presentations, demonstrations.

Post-sales

• Analyze customer's needs, and translate this into SLIMS workflows.
• Configure the SLIMS platform to match the lab's requirements.
• Build plugins for connecting instruments or displaying custom forms or portals.
• Act as the customer voice to influence future product design to meet customer needs.
• Lead or support project delivery, ensuring solutions are implemented effectively.
• Train the customer.
• Script a lab's in-silico tools into our integration framework.
• Deliver Openalab (CDS) solution along with SLIMS (LIMS) application.
• Project management for OpenLab solutions and SLIMS solution delivery.

Post-delivery

• Provide remote and on-site troubleshooting to maintain customer satisfaction.
• Technical support for customers' critical escalations.
• Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically, at least 4+ years relevant experience for entry into this level.
• Experienced of working on laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document the requirements
• Excellent communication and organizational skills.
• Outstanding analytical and problem-solving skills.
• Ability to build and foster good relations with customers.
• Team-oriented perspective.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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Hirer responsiveness Salary match Number of applicants

Machinery & Automation 101-1,000 employees

"Premier Laboratory Partner for a Better World"

This is an exciting time. You are journeying into a world of opportunities. What if you could advance your career with a company that makes the world a better place? A company that thrives on innovative ideas, attracts the best and brightest talent, and helps them grow. We are Agilent Technologies - the Premier Laboratory Partner for a Better World!

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