Solution Deployment and Engineering Manager

Agilent Technologies; Bayan Lepas; Hybrid; MYR 350,000 - 600,000; Full time

Job summary

Agilent Technologies in the APAC region seeks an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering (SDE) organization across Asia Pacific. The role focuses on delivering successful deployments, customer outcomes, and revenue growth through strong partnerships.

The ideal candidate will lead geographically dispersed teams, champion operational excellence, and drive continuous improvement across processes, quality, and security standards.

Qualifications

• 8+ years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting with increasing leadership responsibility.
• 3+ years of people leadership experience managing geographically dispersed teams and driving employee development, engagement, and performance.
• Proven experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results.
• Strong understanding of enterprise software deployments, system integrations, workflow automation, and related service delivery methodologies.
• Demonstrated ability to manage customer escalations, navigate complex stakeholder environments, and drive successful business outcomes.

Responsibilities

• Lead APAC service delivery operations, ensuring successful solution deployment, support, and customer outcomes.
• Build strong customer and cross-functional partnerships to drive revenue growth and maximize customer satisfaction.
• Develop, coach, and engage employees to strengthen technical capabilities and future leadership pipelines.
• Champion Agilent's core values and foster a culture centered on customer success, collaboration, and accountability.
• Deliver organizational goals, business metrics, and financial objectives while maintaining operational excellence.
• Ensure compliance with SDE processes, quality standards, security requirements, and company policies.
• Execute regional and global strategic initiatives by aligning resources, priorities, and stakeholder partnerships.
• Drive continuous improvement, innovation, scalability, and effective escalation management to improve efficiency and business growth.

Skills

Leadership

Customer-facing leadership

Communication

Strategic planning

Cross-functional collaboration

People development

Travel willingness

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, Life Sciences, or related

Job description

Are you passionate about building high-performing teams, delivering exceptional customer outcomes, and driving business growth in a dynamic global environment? Agilent is seeking an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering (SDE) organization across the Asia Pacific region.

OpenLab Sync enables customers to solve complex laboratory and business challenges through customized informatics solutions, system integrations, and digital workflow automation that extend the capabilities of Agilent's software portfolio.

Key Responsibilities

• Lead APAC service delivery operations, ensuring successful solution deployment, support, and customer outcomes.
• Build strong customer and cross-functional partnerships to drive revenue growth and maximize customer satisfaction.
• Develop, coach, and engage employees to strengthen technical capabilities and future leadership pipelines.
• Champion Agilent's core values and foster a culture centered on customer success, collaboration, and accountability.
• Deliver organizational goals, business metrics, and financial objectives while maintaining operational excellence.
• Ensure compliance with SDE processes, quality standards, security requirements, and company policies.
• Execute regional and global strategic initiatives by aligning resources, priorities, and stakeholder partnerships.
• Drive continuous improvement, innovation, scalability, and effective escalation management to improve efficiency and business growth.

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Life Sciences, or a related discipline.
• 8+ years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting, with increasing leadership responsibility.
• 3+ years of people leadership experience managing geographically dispersed teams and driving employee development, engagement, and performance.
• Proven experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results.
• Strong understanding of enterprise software deployments, system integrations, workflow automation, and related service delivery methodologies.
• Demonstrated ability to manage customer escalations, navigate complex stakeholder environments, and drive successful business outcomes.
• Experience translating strategic objectives into operational plans and executing against key business, financial, and customer metrics.
• Excellent communication, collaboration, and relationship-building skills with the ability to influence across functions, cultures, and organizational levels.
• Strong analytical, problem-solving, and continuous improvement mindset with a focus on scalability and operational excellence.
• Ability to travel throughout the Asia Pacific region as business needs require.

Preferred Qualifications

• Experience with laboratory informatics systems, chromatography data systems, LIMS, ELN, scientific software, or regulated laboratory environments.
• Knowledge of Agilent OpenLab, digital laboratory workflows, or laboratory automation solutions.
• Experience leading regional or global professional services organizations within life sciences, diagnostics, biotechnology, pharmaceuticals, or analytical instrumentation industries.
• Familiarity with quality systems, data integrity, cybersecurity, and compliance requirements in regulated environments.
• Experience managing P&L, service delivery metrics, utilization, forecasting, and business growth initiatives.
• Proven success leading organizational change, capability-building programs, and cross-functional strategic initiatives.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

25% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support