Mandarin-Speaking Service Desk Engineer (L1) - IT Support

Two95 International Inc.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Two95 International Inc. is seeking an Service Desk Engineer (L1) with Mandarin language proficiency to join our Kuala Lumpur team. The role focuses on providing first-line technical assistance for hardware and software issues and requires 3–5 years of relevant experience.

The successful candidate will communicate effectively in Mandarin and English, respond to inquiries via phone, chat or email, and guide customers through troubleshooting steps to resolve problems efficiently.

Qualifications

• 3–5 years of relevant experience in service desk/support roles.
• Proficient in Mandarin (speaking, reading and writing).
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems and implement solutions.
• Communicate effectively with customers to understand issues and explain solutions.

Skills

Mandarin

English

Customer service

Communication

Job description

Two95 International Inc. is seeking an Service Desk Engineer (L1) with Mandarin language proficiency to join our Kuala Lumpur team. The role focuses on providing first-line technical assistance for hardware and software issues and requires 3–5 years of relevant experience.

The successful candidate will communicate effectively in Mandarin and English, respond to inquiries via phone, chat or email, and guide customers through troubleshooting steps to resolve problems efficiently.