Assistant Learning & Development Manager

TDCX Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

World-class workspace

Recognition programs

L&D plans

Positive culture

Good transport links

Flexible work arrangements

Mentoring

Global company awards

Job summary

TDCX Malaysia is seeking a capable Learning & Development Trainer to design, deliver, and evaluate training programs across our client and internal teams in Kuala Lumpur. You will coach trainers, analyze needs, and align curriculum with business goals.

You’ll work with cross-functional teams, apply Adult Learning Theory, develop e-content, and measure ROI. Excellent English communication and stakeholder engagement are essential; experience with policies, process docs, and people management

Qualifications

• Minimum 3–5 years in training, policy development, or L&D.
• Experience in developing policies, process documentation, training, communication materials and people management.
• Strong needs analysis and performance gap assessment.
• Excellent verbal and written communication skills in English and the language of supporting market.

Responsibilities

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments.
• Establishes team and individual goals in alignment with the program and/or company goals.
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies.
• Applies a wide range of tools to plan, analyze, and oversee the program's performance to make sure there are improvements in business group.
• Monitors and evaluates training program's effectiveness, success and ROI periodically and report or communicate on them.
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates.
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee's individual needs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Facilitation skills

Adult learning theory

Instructional design

Verbal communication

Written communication

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
• Establishes team and individual goals in alignment with the program and/or company goals
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
• Applies a wide range of tools to plan, analyze, and oversee the program's performance to make sure there are improvements in business group
• Monitors and evaluates training program's effectiveness, success and ROI periodically and report or communicate on them
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee's individual needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Experience in developing policies, process documentation, training, communication materials and people management
• Extensive knowledge of analyzing training needs and implementing performance gap analysis
• Strong facilitation skills using Adult Learning Theories
• Competent in e-content and design development
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le