KYC & Customer Engagement Manager

United Overseas Bank Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a KYC Operations professional to proactively contact customers for missing documents, clearly explain KYC requirements, and track requests to ensure timely completion. You will update customer records and ensure compliance with regulatory standards and data privacy rules.

The role emphasizes handling sensitive conversations with a customer-centric approach and leveraging Microsoft Office for documentation and reporting.

Qualifications

• Proficient in Microsoft Office (Excel, Word, Power Point)
• Strong communication and interpersonal skills
• Customer-centric approach with ability to handle sensitive conversations professionally
• Prior experience in customer service is an added advantage
• Basic understanding of KYC, AML/ CFT, and regulatory compliance

Responsibilities

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Skills

Microsoft Office

Communication

Customer service

KYC basics

Job description

United Overseas Bank (Malaysia) Bhd is seeking a KYC Operations professional to proactively contact customers for missing documents, clearly explain KYC requirements, and track requests to ensure timely completion. You will update customer records and ensure compliance with regulatory standards and data privacy rules.

The role emphasizes handling sensitive conversations with a customer-centric approach and leveraging Microsoft Office for documentation and reporting.