MGR, Business Controls Customer Engagement Officer

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a KYC Operations professional to proactively contact customers for missing documents, clearly explain KYC requirements, and track requests to ensure timely completion. You will update customer records and ensure compliance with regulatory standards and data privacy rules.

The role emphasizes handling sensitive conversations with a customer-centric approach and leveraging Microsoft Office for documentation and reporting.

Qualifications

• Proficient in Microsoft Office (Excel, Word, Power Point)
• Strong communication and interpersonal skills
• Customer-centric approach with ability to handle sensitive conversations professionally
• Prior experience in customer service is an added advantage
• Basic understanding of KYC, AML/ CFT, and regulatory compliance

Responsibilities

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Skills

Microsoft Office

Communication

Customer service

KYC basics

Job description

Company

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long‑term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Key Responsibilities

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Requirements

• Proficient in Microsoft Office (Excel, Word, Power Point)
• Strong communication and interpersonal skills.
• Customer‑centric approach with ability to handle sensitive conversations professionally.
• prior experience in customer service is an added advantage.
• Basic understanding of KYC, AML/ CFT, and regulatory compliance

Additional Requirements

• Develop (Competency)
• Engage (Competency)
• Execute (Competency)
• Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB Awards & Rankings

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.