KYC & Customer Engagement Manager

United Overseas Bank; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is hiring for a KYC/AML support role in Kuala Lumpur. You will request missing documents, explain KYC requirements, and track progress to ensure timely completion. You will maintain accurate customer records and assist with inquiries while upholding data privacy and regulatory standards.

The ideal candidate has strong communication skills, customer-focused service, and basic AML/KYC knowledge. MS Office proficiency is essential for daily tasks and reporting.

Qualifications

• Proficient in Microsoft Office (Excel, Word, Power Point).
• Strong communication and interpersonal skills.
• Customer-centric approach with ability to handle sensitive conversations professionally.

Responsibilities

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and escalated complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Skills

Microsoft Office

Strong communication

Customer-centric

Tools

Microsoft Excel

Word

PowerPoint

Job description

United Overseas Bank (Malaysia) Bhd is hiring for a KYC/AML support role in Kuala Lumpur. You will request missing documents, explain KYC requirements, and track progress to ensure timely completion. You will maintain accurate customer records and assist with inquiries while upholding data privacy and regulatory standards.

The ideal candidate has strong communication skills, customer-focused service, and basic AML/KYC knowledge. MS Office proficiency is essential for daily tasks and reporting.