AVP, BMO Customer Engagement Team (CET) - AML (Kuala Lumpur)

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a proactive KYC Coordinator to contact customers and request missing KYC documents while explaining the importance of compliance. You will maintain accurate records and privacy safeguards, and coordinate with teams to resolve issues.

This role focuses on timely updates to management and adherence to regulatory standards. The position emphasizes data integrity, customer service professionalism, and the ability to navigate complex KYC requirements

Qualifications

• Proactively contact customers via phone or email to request missing KYC documents.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents.

Responsibilities

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Skills

Communication

Attention to detail

Regulatory compliance

Documentation handling

Job description

About UOB

UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Job Description

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Additional Requirements

• Develop
• Engage
• Execute
• Strategise

Be a Part of the UOB Family

Equality and Diversity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Career Site: UOB Career site