AVP, KYC Engagement & Compliance Lead

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; Vor Ort; MYR 50.000 - 84.000; Vollzeit

Zusammenfassung

United Overseas Bank (Malaysia) Bhd is seeking a proactive KYC Coordinator to contact customers and request missing KYC documents while explaining the importance of compliance. You will maintain accurate records and privacy safeguards, and coordinate with teams to resolve issues.

This role focuses on timely updates to management and adherence to regulatory standards. The position emphasizes data integrity, customer service professionalism, and the ability to navigate complex KYC requirements

Qualifikationen

• Proactively contact customers via phone or email to request missing KYC documents.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents.

Aufgaben

• Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
• Clearly communicate the importance of KYC compliance and provide guidance on required documents and submission processes.
• Track and follow up on outstanding KYC requests to ensure timely completion.
• Accurately update customer records in the system upon receipt of documents and verify completeness and authenticity.
• Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
• Address customer queries or concerns related to KYC requirements and elevate complex issues to relevant teams.
• Maintain logs of outreach activities and provide regular status updates to management.

Kenntnisse

Communication

Attention to detail

Regulatory compliance

Documentation handling

Jobbeschreibung

United Overseas Bank (Malaysia) Bhd is seeking a proactive KYC Coordinator to contact customers and request missing KYC documents while explaining the importance of compliance. You will maintain accurate records and privacy safeguards, and coordinate with teams to resolve issues.

This role focuses on timely updates to management and adherence to regulatory standards. The position emphasizes data integrity, customer service professionalism, and the ability to navigate complex KYC requirements