Korean-Speaking Engineering Support for Lab Diagnostics

ACCA Careers; Kuala Lumpur; Ibrido; MYR 60.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work arrangement

EP sponsorship & relocation coverage

Descrizione del lavoro

ACCA Careers seeks an Engineering Support Specialist (Korean Speaker) to provide troubleshooting and customer support for advanced diagnostic and laboratory systems across the APAC region. The role blends technical problem-solving with customer engagement, digital support initiatives and lab testing.

The candidate will work on instrument troubleshooting, system performance, and remote support, with hybrid working arrangements and EP sponsorship/relocation coverage options.

Competenze

• Bachelor's degree in a technical discipline (Biomedical, Electrical, Medical Technology or related).
• Minimum 3 years of experience in medical devices, diagnostic systems, or related fields.
• Strong knowledge of instrumentation, electromechanical systems, robotics, fluidics, and basic networking.
• Fluent English plus proficiency in Mandarin, Korean, or Thai.
• Strong troubleshooting, analytical and customer communication skills.
• Willingness to work on rotating shifts including public holidays.

Mansioni

• Provide technical support and troubleshooting for laboratory and diagnostic equipment via phone, email, and remote channels.
• Investigate and resolve customer issues related to instruments, workflows and system performance.
• Identify product quality concerns and escalate complex cases per company processes.
• Support adoption of digital service tools, remote diagnostics and self-service solutions.
• Simulate customer issues in a lab environment to validate solutions and improve performance.
• Develop technical knowledge materials and contribute to continuous improvement initiatives.
• Collaborate with regional stakeholders to enhance customer experience and operational efficiency.

Conoscenze

Troubleshooting

Analytical

Customer communication

Korean language

Formazione

Bachelor's Degree in Biomedical Engineering / Electrical Engineering / Medical Technology

Descrizione del lavoro

ACCA Careers seeks an Engineering Support Specialist (Korean Speaker) to provide troubleshooting and customer support for advanced diagnostic and laboratory systems across the APAC region. The role blends technical problem-solving with customer engagement, digital support initiatives and lab testing.

The candidate will work on instrument troubleshooting, system performance, and remote support, with hybrid working arrangements and EP sponsorship/relocation coverage options.