APAC Application Support Engineer – Life Sciences (Hybrid)

Kneat Solutions; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Training and professional development

Competitive compensation

Comprehensive benefits package

Job summary

Kneat Solutions in Kuala Lumpur, Malaysia, invites an Application (Customer) Tech Support Engineer to join our global Customer Tech Support team. You will provide application technical support for Kneat Gx customers across APAC, handling tickets and guiding users through diagnostics and resolutions.

This hybrid role requires customer focus, the ability to work under pressure, collaboration with Development, QC and Sales, and a willingness to travel when needed.

Qualifications

• Bachelor’s degree in a software/IT field is required.
• 2+ years hands-on experience in technical customer-facing roles.
• Strong learning aptitude for new technologies and customer environments.
• Excellent written and verbal English communication.
• Ability to manage high-urgency situations with customers.

Responsibilities

• Provide application technical support for Kneat Gx customers in APAC.
• Own tickets from logging to resolution, ensuring SLAs are met.
• Document issues and maintain knowledge base content.
• Collaborate with Development, QC and Sales to resolve problems.
• Create end-user documentation and training materials.

Skills

Customer support

Technical troubleshooting

English communication

Ticketing experience

Education

Bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering

Tools

SQL databases

Chrome DevTools

Front-end & back-end programming languages

Job description

Kneat Solutions in Kuala Lumpur, Malaysia, invites an Application (Customer) Tech Support Engineer to join our global Customer Tech Support team. You will provide application technical support for Kneat Gx customers across APAC, handling tickets and guiding users through diagnostics and resolutions.

This hybrid role requires customer focus, the ability to work under pressure, collaboration with Development, QC and Sales, and a willingness to travel when needed.