Vietnamese-Speaking Customer Success Specialist

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Concentrix Malaysia is seeking a Specialist, Customer Success (Vietnamese Speaker) to nurture customer relationships throughout the lifecycle and ensure satisfaction and engagement. The role involves developing product knowledge to answer questions, managing high volumes of inquiries, and documenting feedback to drive improvements.

Located in Kuala Lumpur, the position requires English and Vietnamese language proficiency.

Qualifications

• Experience in customer success or account management.
• Ability to handle high volume contacts via phone and email.
• Experience with surveys and feedback collection.

Responsibilities

• Manage high volume of customer contacts via phone and email.
• Verify contact information using productivity tools.
• Conduct health checks to gauge satisfaction and value.
• Capture customers' product expectations and feedback.
• Address concerns to promote satisfaction and product usage.
• Collaborate with teams to enhance customer experience.

Skills

Customer relationship management

Communication skills

Problem-solving

Job description

Concentrix Malaysia is seeking a Specialist, Customer Success (Vietnamese Speaker) to nurture customer relationships throughout the lifecycle and ensure satisfaction and engagement. The role involves developing product knowledge to answer questions, managing high volumes of inquiries, and documenting feedback to drive improvements.

Located in Kuala Lumpur, the position requires English and Vietnamese language proficiency.