Japanese-Speaking Customer Success Specialist

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. is seeking a Specialist, Customer Success to support an existing customer base and build strong relationships across the lifecycle.

The role requires handling a high volume of daily inquiries via phone and email, while ensuring satisfaction and engagement with our products and services. We expect strong product knowledge to address questions, and fluency in English with Japanese as a required language.

Qualifications

• Proven ability to manage a high volume of customer contacts via phone and email.
• Strong product or service knowledge to support inquiries.
• Excellent written and verbal English; Japanese language proficiency is required.

Responsibilities

• Support existing customer base and cultivate strong relationships throughout the customer lifecycle.
• Conduct health checks at recurring intervals to gauge product satisfaction and value.
• Document and track qualitative feedback and measurements through surveys, phone calls and emails.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer Success

High-volume communication

Voice of the Customer

Problem-solving

Product knowledge

Tools

CRM systems

Job description

Concentrix SREV Malaysia SDN. BHD. is seeking a Specialist, Customer Success to support an existing customer base and build strong relationships across the lifecycle.

The role requires handling a high volume of daily inquiries via phone and email, while ensuring satisfaction and engagement with our products and services. We expect strong product knowledge to address questions, and fluency in English with Japanese as a required language.