Korean-Speaking Customer Service Specialist — KL On-site

Hanmal Global Career Consulting; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Hanmal Global Career Consulting in Kuala Lumpur is seeking a Korean-speaking Customer Service Representative for a full-time role based at Kuala Lumpur Sentral. You will handle inbound and outbound inquiries, provide service information, and maintain records in our CRM system.

Requirements include native Korean, English proficiency, and the ability to manage multiple tasks in a fast-paced environment. Prior call center experience is a plus but not mandatory, with CRM and Microsoft Office

Qualifications

• Korean language fluency (native) in speech and writing.
• English proficiency required for internal communication and documentation.
• Previous experience in customer service or call center is beneficial but not mandatory.

Responsibilities

• Handle inbound calls and inquiries from Korean-speaking customers with professionalism and courtesy.
• Provide accurate information about services, products, and policies to resolve queries.
• Document customer interactions and maintain records in CRM systems.
• Identify customer needs and offer appropriate solutions to enhance satisfaction.
• Escalate complex issues to senior staff when needed.
• Process customer requests, complaints, and feedback promptly and professionally.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Maintain a positive and empathetic approach with challenging customers.
• Meet performance targets for call handling times and customer satisfaction.

Skills

Korean language (native)

English proficiency

Education

Associate degree

Tools

CRM software

Microsoft Office

Job description

Hanmal Global Career Consulting in Kuala Lumpur is seeking a Korean-speaking Customer Service Representative for a full-time role based at Kuala Lumpur Sentral. You will handle inbound and outbound inquiries, provide service information, and maintain records in our CRM system.

Requirements include native Korean, English proficiency, and the ability to manage multiple tasks in a fast-paced environment. Prior call center experience is a plus but not mandatory, with CRM and Microsoft Office