Korean speaking CS

Hanmal Global Career Consulting; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Hanmal Global Career Consulting in Kuala Lumpur is seeking a Korean-speaking Customer Service Representative for a full-time role based at Kuala Lumpur Sentral. You will handle inbound and outbound inquiries, provide service information, and maintain records in our CRM system.

Requirements include native Korean, English proficiency, and the ability to manage multiple tasks in a fast-paced environment. Prior call center experience is a plus but not mandatory, with CRM and Microsoft Office

Qualifications

• Korean language fluency (native) in speech and writing.
• English proficiency required for internal communication and documentation.
• Previous experience in customer service or call center is beneficial but not mandatory.

Responsibilities

• Handle inbound calls and inquiries from Korean-speaking customers with professionalism and courtesy.
• Provide accurate information about services, products, and policies to resolve queries.
• Document customer interactions and maintain records in CRM systems.
• Identify customer needs and offer appropriate solutions to enhance satisfaction.
• Escalate complex issues to senior staff when needed.
• Process customer requests, complaints, and feedback promptly and professionally.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Maintain a positive and empathetic approach with challenging customers.
• Meet performance targets for call handling times and customer satisfaction.

Skills

Korean language (native)

English proficiency

Education

Associate degree

Tools

CRM software

Microsoft Office

Job description

About the role
We are seeking a Korean Speaking Customer Service Representative to join our dynamic team. This is a full-time position based in Kuala Lumpur Sentral, Kuala Lumpur. In this role, you will be the voice of our company, delivering exceptional customer service to our Korean-speaking clientele. You will be responsible for handling inbound and outbound customer inquiries, providing solutions, and building lasting relationships with our clients. This position is critical to maintaining our reputation for excellence and ensuring customer satisfaction across all touchpoints.

Key responsibilities

Handle inbound calls and inquiries from Korean-speaking customers with professionalism and courtesy

Provide accurate information about our services, products, and policies to resolve customer queries efficiently

Document customer interactions and maintain detailed records in our customer management systems

Identify customer needs and offer appropriate solutions to enhance customer satisfaction

Escalate complex or unresolved issues to senior staff members when necessary

Process customer requests, complaints, and feedback in a timely and professional manner

Collaborate with internal teams to ensure seamless service delivery and issue resolution

Maintain a positive and empathetic approach whilst handling difficult customer situations

Meet performance targets including call handling times, quality standards, and customer satisfaction metrics

What we're looking for

Native in Korean (both spoken and written) with excellent communication skills

Proficiency in English is essential for internal communication and documentation

Previous experience in customer service, call centre operations, or a related field, not mandatory

Strong problem-solving abilities with a customer-centric approach

Excellent listening skills and the ability to empathise with customer concerns

Ability to manage multiple tasks and prioritise effectively in a fast-paced environment

Patience and resilience when dealing with challenging customer interactions

Proficiency with computer systems, CRM software, and Microsoft Office applications

Minimum Associate degree or equivalent; additional qualifications in customer service are advantageous

Reliable, punctual, and committed to maintaining professional standards