Mandarin Customer Support Specialist – On-Site KL

Cbtalents

Nilai

On-site

MYR 33,000 - 61,000

Full time

14 days+

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Job summary

Talent Ready is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payment, product information, pre-orders, and general questions, mainly in Mandarin with English as needed.

We welcome fresh graduates and candidates with customer support experience. On-site work in Kuala Lumpur; call center experience is an advantage, strong communication and willingness to be coached are needed.

Qualifications

C1 level Mandarin proficiency.
B2 level English proficiency in reading, writing, speaking, and listening.
Bachelor's degree or equivalent qualification in any discipline.
Minimum 6 months of customer support experience in any industry is preferred.
Fresh graduates with a relevant degree or diploma are encouraged to apply.
Willingness to work on-site in Kuala Lumpur.

Responsibilities

Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
Answer questions related to order status, order changes, and delivery timeframes.
Deliver professional and high-quality customer interactions based on client service standards.
Meet required standards for call quality reports, call audits, and customer satisfaction.
Develop and maintain strong knowledge of client-supported products.
Accurately record customer information and required data in internal systems.
Follow training, operational procedures, and quality guidelines in every customer interaction.
Maintain awareness of the client's products, services, and strengths in the industry.
Contribute to service quality and continuous improvement in customer support operations.