Korean-Speaking Customer Service Representative (TOPIK Level 6)

eTeam; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

eTeam in Kuala Lumpur is hiring Korean-speaking Customer Service Representatives for a healthcare insurance project. The role requires strong Korean and English communication, relevant customer service experience, and knowledge of insurance.

You will work onsite in KL Central with permanent night shifts aligned with US time zones. Candidates should be comfortable handling inquiries about policies, coverage and claims, while maintaining accurate records and following confidentiality requirements.

Qualifications

• Korean language proficiency required (native or TOPIK Level 6).
• Minimum 6 months of customer service experience.
• Insurance knowledge mandatory.
• Strong Korean and English communication skills.
• Willing to work onsite in KL Central, Kuala Lumpur, Malaysia.
• Night shift aligned with US time zones only.

Responsibilities

• Handle customer enquiries related to healthcare insurance policies, coverage, claims and services.
• Provide accurate information and professional customer support in Korean and English.
• Assist customers with service requests, policy-related questions and issue resolution.
• Investigate customer concerns and escalate complex cases to relevant departments as needed.
• Maintain accurate records of customer interactions and service requests.
• Follow established procedures, quality standards and confidentiality guidelines.
• Meet customer satisfaction, quality and productivity targets.
• Coordinate with internal teams to ensure timely resolution of issues.

Skills

Korean language

English communication

Customer service experience

Insurance knowledge

Job description

Employment Type: Permanent, Full-Time

Work Mode: Onsite

Shift: Permanent Night Shift – US Time Zone Only

Experience: Minimum 6 months of customer service experience

Requirements

• Korean Language: Native Korean speakers or non-native Korean speakers with TOPIK Level 6 certification.
• Customer Service Experience: Minimum 6 months of relevant experience.
• Insurance Knowledge: Mandatory.
• Strong verbal and written communication skills in Korean and English.
• Willingness to work onsite in KL Central, Kuala Lumpur, Malaysia.
• Must be comfortable working permanent night shifts aligned with US time zones only.
• Strong customer-handling, problem-solving, and documentation skills.

Preferred Qualifications

• Previous experience in healthcare insurance, general insurance, claims support, or policy servicing.
• Experience working in a BPO or contact center environment.
• Familiarity with customer relationship management (CRM) systems and customer support tools.
• Ability to handle customer enquiries professionally in a target-driven environment.

Work Schedule

This position requires a permanent night shift aligned with US time zones only. Candidates must be comfortable working overnight hours in Malaysia to support US-based customers.

This is not a 24/7 rotational-shift role.

Employment D

Job Overview

We are hiring Korean-speaking Customer Service Representatives for a healthcare insurance project in Kuala Lumpur, Malaysia. Candidates must have strong Korean and English communication skills, relevant customer service experience, and knowledge of insurance.

The role involves supporting customers with healthcare insurance-related enquiries while working permanent night shifts aligned exclusively with US time zones.

Key Responsibilities

• Handle customer enquiries related to healthcare insurance policies, coverage, claims, and services.
• Provide accurate information and professional customer support in Korean and English.
• Assist customers with service requests, policy-related questions, and issue resolution.
• Investigate customer concerns and elevate complex cases to the relevant department when required.
• Maintain accurate records of customer interactions and service requests.
• Follow established procedures, quality standards, and customer data confidentiality requirements.
• Meet customer satisfaction, quality, and productivity targets.
• Coordinate with internal teams to ensure timely resolution of customer issues.

Mandatoryetails

• Permanent, full-time position.
• Onsite work location in KL Central, Kuala Lumpur, Malaysia.
• Healthcare insurance customer support project.
• Salary and benefits: To be discussed during the recruitment process.