Customer Service/Call Center Specialist

Ambition; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Ambition represents a well-established organisation in the healthcare and insurance space seeking motivated customer service professionals to join their contact centre in Subang Jaya on a permanent basis.

Whether at Executive or Senior Executive level, roles are tailored to experience, offering exposure to omnichannel support and responsibility for quality customer outcomes. Excellent language skills across English, Malay, and Mandarin are valued.

Qualifications

• 1-3 years call centre or customer service experience (Executive).
• Proficiency in English, Bahasa Malaysia, and Mandarin.
• Familiarity with omnichannel contact centre platforms and CRM tools.
• Diploma or Bachelor's degree in Business, Insurance, Healthcare or related field.
• Flexibility to work rotating shifts, including weekends and public holidays.

Responsibilities

• Handle inbound and outbound enquiries across calls, email, chat, and digital channels.
• Provide accurate guidance on membership benefits, claims procedures, and service updates.
• Resolve customer issues efficiently within service standards.
• Maintain records across CRM and case management systems.
• Support complaint handling and service recovery efforts.
• Senior Executive: coaching junior team members and managing escalated cases.

Skills

Customer service

Multilingual

CRM tools

Omnichannel

Education

Diploma or Bachelor's degree in Business/Insurance/Healthcare

Tools

CRM systems

Job description

If you thrive in fast-paced environments and enjoy making a genuine difference to people, this could be your next move. Our client is a well-established organisation operating within the healthcare and insurance space, seeking motivated customer service professionals to join their contact centre team in Subang Jaya on a permanent basis.

Whether you're coming in at the Executive or Senior Executive level, there's a role shaped around your experience.

If you thrive in fast-paced environments and enjoy making a genuine difference to people, this could be your next move. Our client is a well-established organisation operating within the healthcare and insurance space, seeking motivated customer service professionals to join their contact centre team in Subang Jaya on a permanent basis.

Whether you're coming in at the Executive or Senior Executive level, there's a role shaped around your experience.

Why Apply

This isn't your average contact centre position. You'll be supporting customers on matters that genuinely affect their health and wellbeing - across multiple channels, from phone and email to live chat and digital platforms. Senior professionals will also have scope to mentor colleagues and contribute to wider operational delivery, offering real room to grow in a structured, purpose-driven environment.

The Role

A varied, customer-facing position where you'll be:

• Handling inbound and outbound enquiries across calls, email, chat, and digital channels
• Providing accurate guidance on membership benefits, claims procedures, and service updates
• Resolving customer issues efficiently within agreed service standards
• Maintaining accurate records across CRM and case management systems
• Supporting complaint handling and service recovery efforts
• (Senior Executive) Coaching junior team members and managing escalated or high-priority cases

What We're Looking For

You'll be a strong fit if you bring:

• 1-3 years of call centre or customer service experience (Executive), or 3-5 years in a similar role, ideally within TPA, insurance, or healthcare (Senior Executive)
• Proficiency in English, Bahasa Malaysia, and Mandarin
• Familiarity with omnichannel contact centre platforms and CRM tools
• A Diploma or Bachelor's degree in Business, Insurance, Healthcare Administration, or a related field
• Flexibility to work rotating shifts, including weekends and public holidays

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)