Khmer-Speaking Trust & Safety Moderator

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Accenture is a trusted, innovative partner delivering Trust and Safety services to leading platforms. You will review user content (text, image, audio/video) per client guidelines, using specialized tools, and escalate issues when needed.

Role requires resilience to sensitive material and ability to work in shifts. Training and well-being support are provided to help you grow within a global team.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication in English and Khmer.
• Ability to perform duties objectively, devoid of biases, per client policies.
• Strong attention to detail and analytical ability.
• Comfort synthesizing information from multiple streams and sources.
• Strong critical thinking and decision-making skills.

Responsibilities

• Review, classify and/or remove content according to client guidelines using tools.
• Understand and stay updated on client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement for quality and efficiency.
• Engage in training and discussions for role development.
• Handle socially sensitive topics to keep communities safe.

Skills

Emotional resilience

English proficiency

Khmer proficiency

Analytical thinking

Attention to detail

Job description

Accenture is a trusted, innovative partner delivering Trust and Safety services to leading platforms. You will review user content (text, image, audio/video) per client guidelines, using specialized tools, and escalate issues when needed.

Role requires resilience to sensitive material and ability to work in shifts. Training and well-being support are provided to help you grow within a global team.