Tagalog-Speaking Trust & Safety Analyst

Accenture Infrastructure and Capital Projects, LLC; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

Accenture is seeking a content moderator in Malaysia to review online content for policy compliance and assist in keeping online communities safe. Training will be provided, and candidates should be detail‑oriented and eager to learn.

Role involves reviewing user profiles, audio, video, and text content, escalating issues as needed, and working in rotations. The position prefers candidates with resilience and a strong understanding of internet culture.

Qualifications

• Strong coping, emotional resilience, and stress‑management skills.
• Excellent comprehension, communication, and Tagalog language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non‑standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Skills

Coping and resilience

Excellent comprehension

Tagalog language skills

Attention to detail

Critical thinking

Information synthesis

Team collaboration

Shift flexibility

Adaptability

Objectivity

Job description

Accenture is seeking a content moderator in Malaysia to review online content for policy compliance and assist in keeping online communities safe. Training will be provided, and candidates should be detail‑oriented and eager to learn.

Role involves reviewing user profiles, audio, video, and text content, escalating issues as needed, and working in rotations. The position prefers candidates with resilience and a strong understanding of internet culture.