Key Account Manager

Whale Cloud Technology Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Whale Cloud Technology Malaysia Sdn Bhd, a leading provider of digital solutions for telecom operators, is seeking a regional IT sales professional to own regional sales performance and KPIs, and to build strong relationships with customers, partners and sales channels.

You will conduct market research, plan and execute sales strategies aligned with company goals, manage end-to-end sales cycles including tenders and contracts, coordinate with after-sales and delivery teams, and drive market

Qualifications

• Bachelor's degree or above in a related field.
• Minimum 5 years of working experience in IT sales.
• Experience in Telecom IT solutions (BSS/OSS, Big Data) is required.
• Fluent in English and Chinese (spoken and written).
• Ability to work in a performance-driven, commission-based environment.

Responsibilities

• Take full ownership of regional sales performance and achievement of KPIs.
• Develop, manage, and strengthen relationships with customers, partners, and sales channels.
• Conduct market research and analysis to identify new business opportunities and growth areas.
• Plan, develop, and execute sales strategies aligned with company objectives.
• Manage end-to-end sales cycle including tenders, negotiations, contracts, and payments.
• Coordinate with after-sales and delivery teams to ensure customer satisfaction throughout the lifecycle.
• Drive market expansion initiatives to support mid- and long-term growth.

Skills

IT sales

Regional sales

Market research

Negotiation

Contract drafting

Tenders

Customer relations

English & Chinese

Education

Bachelor's degree or above

Job description

Take full ownership of regional sales performance and achievement of assigned KPIs.

Develop, manage, and strengthen relationships with customers, partners, and sales channels.

Conduct market research and analysis to identify new business opportunities, market trends, and potential growth areas.

Plan, develop, and execute sales strategies and projects aligned with company objectives.

Manage the end-to-end sales cycle, including responding to tenders and biddings, business negotiations, contract drafting and execution, and payment collection.

Coordinate closely with internal teams, including after-sales and delivery teams, to ensure smooth project implementation and customer satisfaction throughout the entire customer lifecycle.

Drive market expansion initiatives to support mid-term and long-term business growth objectives.

Requirements

Bachelor's degree or above, with a minimum of 5 years of working experience in IT sales.

Mandatory experience in Telecom IT solutions, such as BSS/OSS, Big Data, or related telco technologies.

Proven experience in handling regional sales within the IT/ICT industry is a strong advantage.

Fluent in English and Chinese (spoken and written), with the ability to liaise effectively with Mandarin-speaking internal and external stakeholders.

Strong resilience, able to work under pressure and thrive in a performance-driven, commission-based remuneration structure.

Whale Cloud Technology Co., Ltd. (shortened to "Whale Cloud") is a leading provider of digital technologies and services. Founded in 2003, Whale Cloud has been providing digital transformation solutions, comprehensive digital products, and technical services to telecom operators, public service departments, and other industry customers across more than 80 countries and regions worldwide. Formerly known as ZTEsoft, Whale Cloud was later invested by China's largest technology and eCommerce giant in the year 2018. At present, anchored in its "AI-First, Full-speed Globally" strategy, the company serves more than 150 mainstream telecom operators, supporting over 1.8 billion end users.

Whale Cloud Technology Co., Ltd. (shortened to "Whale Cloud") is a leading provider of digital technologies and services. Founded in 2003, Whale Cloud has been providing digital transformation solutions, comprehensive digital products, and technical services to telecom operators, public service departments, and other industry customers across more than 80 countries and regions worldwide. Formerly known as ZTEsoft, Whale Cloud was later invested by China's largest technology and eCommerce giant in the year 2018. At present, anchored in its "AI-First, Full-speed Globally" strategy, the company serves more than 150 mainstream telecom operators, supporting over 1.8 billion end users.