Key Account Manager

Jet Commerce; Kuala Lumpur; On-site; MYR 100,000 - 190,000; Full time

Job summary

Jora Malaysia is seeking a skilled Key Account Manager to oversee relationships with our major clients across home appliances sectors. You will identify client needs, propose tailored solutions, and drive long-term value for both customers and the company.

You will manage a portfolio of strategic accounts, coordinate with internal teams, and prepare regular progress reports to forecast opportunities and ensure timely delivery.

Qualifications

• Proven experience as a key account manager (KAM)
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with ability to build relationships at all levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link between key customers and internal teams
• Resolve issues and respond to complaints to maintain trust
• Generate new sales that translate into long-lasting relationships
• Prepare regular reports of progress and forecasts for stakeholders using key account metrics

Skills

Key account management

Sales experience

Relationship building

Communication

Negotiation

Problem-solving

Organizational skills

Education

Bachelor's degree in business administration or related field

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients, preferably with experience in home appliances/electrical appliances. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

The ideal candidate will be adept at building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

The goal is to contribute to sustaining and growing our business to achieve long-term success.

Responsibilities:

Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.

Acquire a thorough understanding of key customer needs and requirements.

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

Ensure the correct products and services are delivered to customers in a timely manner.

Serve as the link of communication between key customers and internal teams.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Play an integral part in generating new sales that will turn into long-lasting relationships.

Prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics.

Requirements and Skills:

Proven experience as a key account manager.

Experience in sales and providing solutions based on customer needs.

Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.

Excellent organizational skills.

Ability in problem-solving and negotiation.

BSc/BA in business administration, sales, or a relevant field.

Multiple work location options:- Kuala Lumpur, Johor, Kelantan, Pahang and Terengganu.