Key Account Manager

Rhenus SE & Co. KG; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Job summary

Rhenus SE & Co. KG in Malaysia seeks an experienced key account professional to manage and grow strategic client relationships within the country and region.

You will develop trust, propose integrated service solutions from the Rhenus A&O portfolio, coordinate with internal teams, and drive multi-year account plans to deliver sustained value. The role emphasizes cross-functional collaboration across sales, operations, and tender teams, maintaining high service standards and ensuring accurate CRM

Responsibilities

• Evaluate, manage, and grow existing business relationships with Key Accounts within the country/region.
• Develop trust relationships and deepen the service portfolio with a group of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of Key Accounts needs and requirements.
• Develop the relationships with existing customers by continuously proposing solutions that meet their objectives; potentially generating new businesses as well.
• Sell and provide the entire service portfolio of Rhenus A&O and the Rhenus Group.
• Serve as the link of communication between key customers and internal teams (One-Face-to-the-customer).
• Identify key influencers and decision-makers within the client’s organization and develop execute an action plan that deepens the relationship within this audience.
• Develop and execute a strategic account development plan on yearly basis.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Ensures smooth coordination between Sales, Operations, and other departments – both internal and external.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Responsible for the effective onboarding of new clients.
• Identify, establish and manage multi-tiered relationships across customer and Company to ensure a long-term business partnership and achievement of corporate goals.
• Lead and manage customer presentations and proposals, ensuring the common understanding of service expectations and solutions, both with the customer and Company.
• Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System “SUGAR CRM (according to SUGAR SOP).
• Take part in all sales trainings provided and scheduled by Rhenus A&O.
• Apply and receive regional and global tenders from Key Accounts and coordinate as account owner with regional tender teams.
• Close corporation with Country - & Product Management to set selling price strategies for all assigned customer tenders.
• Providing and monitoring high quality customer service.
• Visit customers on an as-needed basis.
• To have basic understanding on ISO management system.
• Ad-hoc assignments as assigned by the head of department.

Job description

Responsibilities

• Evaluate, manage, and grow existing business relationships with Key Accounts within the country/region.
• Develop trust relationships and deepen the service portfolio with a group of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of Key Accounts needs and requirements.
• Develop the relationships with existing customers by continuously proposing solutions that meet their objectives; potentially generating new businesses as well.
• Sell and provide the entire service portfolio of Rhenus A&O and the Rhenus Group.
• Serve as the link of communication between key customers and internal teams (One-Face-to-the-customer).
• Identify key influencers and decision-makers within the client’s organization and develop execute an action plan that deepens the relationship within this audience.
• Develop and execute a strategic account development plan on yearly basis.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Ensures smooth coordination between Sales, Operations, and other departments – both internal and external.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Responsible for the effective onboarding of new clients.
• Identify, establish and manage multi-tiered relationships across customer and Company to ensure a long-term business partnership and achievement of corporate goals.
• Lead and manage customer presentations and proposals, ensuring the common understanding of service expectations and solutions, both with the customer and Company.
• Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System “SUGAR CRM (according to SUGAR SOP).
• Take part in all sales trainings provided and scheduled by Rhenus A&O.
• Apply and receive regional and global tenders from Key Accounts and coordinate as account owner with regional tender teams.
• Close corporation with Country - & Product Management to set selling price strategies for all assigned customer tenders.
• Providing and monitoring high quality customer service.
• Visit customers on an as-needed basis.
• To have basic understanding on ISO management system.
• Ad-hoc assignments as assigned by the head of department.