Key Account Manager (Corporate Solutions)

AIA Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Malaysia is seeking a results-oriented sales leader in Kuala Lumpur to manage a client-facing team and foster strong relationships with assigned clients and intermediaries. You will drive sales, profitability targets and cost management through consultative analysis of claims and utilisation reports.

Collaborate with Operations and Customer Experience to enhance the customer journey, arrange client debriefs, and explore new product initiatives for Direct Clients.

Qualifications

• Degree in business or equivalent.
• Strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints with urgency and objectivity.
• Strong team player, adaptable and versatile in working style.

Responsibilities

• Manage sales team and relationships with assigned clients.
• Engage with clients and intermediaries to achieve sales and profitability targets.
• Provide consultative recommendations through analysis of claims and utilisation reports to help clients manage costs.
• Collaborate with internal stakeholders to optimize the customer experience.
• Arrange and participate in internal and external client debriefs.
• Act as door-opener to Segment management team.
• Propose new products or initiatives for Direct Clients.
• Monitor seamless implementation including policy enrolment and issuance.
• Involve in projects to grow the overall CS business.

Skills

Client-facing

Presentation

Analytical skills

Team player

Planning

Education

Bachelor's degree in Business

Job description

• Responsible for the management of sales team and relationships with assigned clients.
• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style