Customer Solutions Executive, Air Import

Rhenus Logistics Sdn Bhd; Sepang; On-site; MYR 60,000 - 84,000; Full time

Job summary

Rhenus Logistics Sdn Bhd is seeking a Customer Solutions Executive for Air Import to ensure SOP and KPI adherence across shipment handling—coordinating with suppliers, network agents, and customers to confirm details and milestones. The role focuses on ROCS-based compliance, event tracking, and timely invoicing, with escalation handling and ad-hoc duties as needed.

The ideal candidate holds a Diploma in Logistics/Transport Management and 2–3 years of related experience, and is proficient in

Qualifications

• Extensive knowledge of freight forwarding trucking and customs clearance services.
• Excellent English verbal and written communication.
• Familiar with Transport Management System and DG handling.

Responsibilities

• Perform duties according to SOP and ROCS Manuals and ensure steps align with KPIs.
• Proactively monitor events from arrival to delivery and enter discrepancy codes in ROCS.
• Create Accounts Receivable/Payable invoices in ROCS and accruals at job level.
• Ensure timely invoice follow-up and closure of job files in ROCS.
• Resolve issues escalated by Operations staff and handle ad-hoc tasks.

Skills

English communication

Data analysis

TMS familiarity

DG handling

Independent work

Education

Diploma in Logistics/Transport Management/Supply Chain or equivalent

Tools

Transport Management System

Job description

Customer Solutions Executive, Air Import

Perform duties according to SOP and ROCS Manuals and ensure each step is performed according to KPI’s set.

Proficient communication with relevant parties:

Control Party: Ensure receipt of shipment handling instruction, meeting the minimum information required.

Rhenus Network/Agents: Ensure clear communication of shipment handling instruction, receipt of shipment details from relevant suppliers, and confirmation to proceed with shipment processing.

Customers: Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.

Check the Airfreight Import Job created in ROCS and ensure 100% compliance to the mandatory shipment requirements.

Check Mandatory Status Codes set in ROCS and ensure that the date and time are as per the actual event.

Pro-actively monitor any event discrepancies from point of Arrival up to point of Delivery and enter relevant discrepancy codes in ROCS.

Create Accounts Receivable and Accounts Payable invoices in ROCS.

Create Accruals of cost and sale on job level in ROCS.

Ensure Invoice and Billing follow up timely manner

Milestone and / closing on time with the KPI alignment

Ensure completion of job file with all the required documents and closure of job in ROCS.

Manage and solve issues escalated by relevant Operations Staff.

Ad – hoc task given by Superior

KNOWLEDGE, SKILLS AND ATTRIBUTES

Extensive knowledge of freight forwarding trucking and customs clearance services.

Excellent verbal and written communication skills in English.

Familiar with Transport Management System.

High level of data analysis skills.

Professional working attitude.

Highly motivated to learn new processes, receive feedback and work independently.

Minimal supervision to complete tasks.

Highly trainable and approachable.

Familiar with DG handling & permit declaration.

QUALIFICATIONS

Minimum Diploma in Logistics/Transport Management/Supply Chain or equivalent.

Preferably, 2-3 years of experience in a similar position.

Rhenus Group is a global logistics service company with a turnover of € 7.0 billion. Rhenus has business locations at more than 970 locations worldwide and employs 37500 people. The Rhenus business areas - Contract Logistics, Freight Logistics, Port Logistics and Public Transport - manage complex supply chains and provide a wealth of innovative value-added services.

Rhenus Group is a global logistics service company with a turnover of € 7.0 billion. Rhenus has business locations at more than 970 locations worldwide and employs 37500 people. The Rhenus business areas - Contract Logistics, Freight Logistics, Port Logistics and Public Transport - manage complex supply chains and provide a wealth of innovative value-added services.