Key Account Executive (Logistics Project PIC)

MVC Resources; Port Klang; On-site; MYR 47,000 - 89,000; Full time

Benefits offered by this job

Medical coverage

Insurance coverage

Job summary

Zohorecruit is seeking a detail-oriented Key Account Executive (Logistics) in Port Klang, Malaysia. You will serve as the main liaison for key accounts, coordinate shipments with internal teams, and provide effective logistics solutions to maintain service excellence.

The role requires 2–6 years in customer service or logistics, with strong communication skills, and the ability to handle multiple priorities in a fast-paced environment. MS Office proficiency is essential.

Qualifications

• Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field is required.
• Executive level: 2–3 years of relevant experience in customer service/logistics.
• Senior Executive level: 4–6 years of experience, preferably managing key or corporate accounts.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Problem-solving mindset with attention to details.
• Proficient in Microsoft Office and communication tools.

Responsibilities

• Serve as the main point of contact for the key accounts, ensuring high-quality service and timely responses to all enquiries.
• Manage customer's shipments, coordinate closely with internal teams, and provide effective logistics solutions.
• Handle customer's complaints and resolve issues in a professional and timely manner.
• Build and maintain strong relationships with customers and business partners to ensure continuous business support and service excellence.
• Monitor and track key performance indicators (KPIs) to ensure service levels are met or exceeded.
• Identify opportunities to improve customer satisfaction and enhance service delivery.
• Prepare reports and updates for management on account performance and service issues.
• Ensure compliance with company policies, procedures, and service standards.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Education

Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field

Tools

Microsoft Office

Job description

Key Account Executive (Logistics Project PIC)

• Serve as the main point of contact for the key accounts ,ensuring high-quality service and timely responses to all enquiries.


• Manage customer's shipments, coordinate closely with internal teams, and provide effective logistics solutions.


• Handle customer's complaints and resolve issues in a professional and timely manner.


• Build and maintain strong relationships with customers and business partners to ensure continuous business support and service excellence.


• Monitor and track key performance indicators (KPIs) to ensure service levels are met or exceeded.


• Identify opportunities to improve customer satisfaction and enhance service delivery.


• Prepare reports and updates for management on account performance and service issues.


• Ensure compliance with company policies, procedures, and service standards.

Requirements

• Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.


• Executive level: Minimum 2-3 years of relevant experience in customer service/logistics.


• Senior Executive level: Minimum 4-6 years of experience, preferably managing key or corporate accounts.


• Strong communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple priorities.


• Problem-solving mindset with attention to details.


• Proficient in Microsoft Office and communication tools.

Preferred Skills

• Experience in logistics/freight forwarding industry.


• Ability to manage high-value or VIP accounts, example like Solar, Construction, Oil & Gas project etc

• Medical & Insurance Coverage after confirmation