Key Account Executive (FMCG & Personal Care)

GST MALAYSIA PLT; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS

Salary Adjustment & Yearly Bonus

Work Life Balance

Young & Vibrant Working Culture

Company Trip

Job summary

GST MALAYSIA PLT is seeking a proactive Key Account Executive (FMCG & Personal Care) in Kuala Lumpur to manage day-to-day operations for key retail accounts and ensure smooth order fulfillment. The role involves coordinating orders, promotions, and inventory while maintaining strong relationships with retailers and partners.

The ideal candidate has 1–2 years of experience in KAM, sales administration, or related FMCG roles, with excellent communication and Excel skills.

Qualifications

• Experience in Key Account, Sales Administration, FMCG, Retail, or related functions.
• Hands-on experience handling Watsons and/or Guardian accounts, including order management, promotions, inventory coordination, and buyer communications.

Responsibilities

• Manage and maintain relationships with key accounts, including retailers, distributors, and business partners.
• Coordinate customer orders, purchase orders, deliveries, and inventory replenishment to ensure timely fulfillment.
• Liaise with suppliers, logistics providers, merchandisers, and internal departments for smooth execution.
• Monitor stock availability and coordinate replenishment to avoid out-of-stock situations.
• Prepare and submit product listings, promotional proposals, and required account documentation.
• Track sales performance, inventory movement, and promotional effectiveness with timely reports to management.
• Resolve customer inquiries, order discrepancies, delivery issues, and account-related concerns.
• Ensure promotional activities and merchandising are carried out per plans.
• Maintain records of sales, orders, account activities, and customer communications.
• Support key account managers in achieving sales targets and business objectives.

Skills

Account management

Cross-functional coordination

Data analysis

Watsons/Guardian experience

Communication

Tools

Microsoft Excel

Job description

Key Account Executive (FMCG & Personal Care)

The Key Account Executive is responsible for managing day-to-day operations of key retail accounts, ensuring smooth order fulfillment, inventory coordination, promotional execution, and effective communication between customers, suppliers, merchandisers, and internal teams. The role requires strong coordination skills, attention to detail, and the ability to maintain excellent customer relationships while supporting sales growth.

Key responsibilities

Manage and maintain relationships with key accounts, including retailers, distributors, and business partners.

Coordinate customer orders, purchase orders (POs), deliveries, and inventory replenishment to ensure timely fulfillment.

Liaise closely with suppliers, logistics providers, merchandisers, and internal departments to ensure smooth operational execution.

Monitor stock availability and coordinate replenishment plans to avoid out-of-stock situations.

Prepare and submit product listings, promotional proposals, and required account documentation.

Track sales performance, inventory movement, and promotional effectiveness, providing timely reports to management.

Resolve customer inquiries, order discrepancies, delivery issues, and account-related concerns.

Ensure promotional activities and merchandising executions are carried out according to agreed plans.

Maintain accurate records of sales, orders, account activities, and customer communications.

Support key account managers in achieving sales targets and business objectives.

Requirements:

Hands-on experience handling Watsons and/or Guardian accounts, including order management, promotions, inventory coordination, and buyer communications.

Minimum 1-2 years of experience in Key Account, Sales Administration, Customer Service, FMCG, Retail, or related functions.

Excellent communication skills and the ability to work effectively with cross-functional teams, including suppliers, customers, logistics partners, and internal departments.

Proficient in Microsoft Excel, including data entry, reporting, spreadsheet management, and basic data analysis.

Strong communication and interpersonal skills with the ability to collaborate with suppliers, merchandisers, logistics personnel, and cross-functional teams.

Highly organized with strong attention to detail and problem-solving skills.

Able to work independently and manage multiple tasks in a fast-paced environment.

Experience handling retail chains such as Watsons, Guardian, KKV, Sasa, or other modern trade channels is an added advantage.

We are a branding company that carry several types of personal care products. Regardless of the traditional way of advertising our products, we're using the alternative way to promote our brand, which is using different types of social media platforms to gain exposure to the whole market. As the demand grows, we're expanding our company, so we are now looking for those who are interested and talented in this particular field, we will provide sufficient step by step training to let you fully understand the whole working process. The fun part is you might get a chance to finally meet your favorite influencer. Superb term member with young & spiritual, fun working environment to work together

We are a branding company that carry several types of personal care products. Regardless of the traditional way of advertising our products, we're using the alternative way to promote our brand, which is using different types of social media platforms to gain exposure to the whole market. As the demand grows, we're expanding our company, so we are now looking for those who are interested and talented in this particular field, we will provide sufficient step by step training to let you fully understand the whole working process. The fun part is you might get a chance to finally meet your favorite influencer. Superb term member with young & spiritual, fun working environment to work together

Perks and benefits

• EPF, SOCSO & EIS
• Salary Adjustment & Yearly Bonus
• Work Life Balance
• Young & Vibrant Working Culture
• Company Trip