Key Account Executive (Central - Clinics Channel)

Xepa-Soul Pattinson (Malaysia) Sdn Bhd; Selangor; On-site; MYR 40,000 - 68,000; Full time

Job summary

Xepa-Soul Pattinson (Malaysia) Sdn Bhd is seeking a driven Key Account Executive to manage and grow clinic channel partnerships in the Central region. You will be the primary link between key clients and internal teams, delivering tailored solutions and achieving sales targets.

The role requires strong relationship management, negotiation skills, and willingness to travel for outstation coverage. You will collaborate with marketing and operations to ensure service excellence and timely product

Qualifications

• Bachelor's degree or Diploma in Science (advantage).
• Prior sales experience in pharmaceutical industry is desirable.
• Valid Class D driving license is mandatory.

Responsibilities

• Develop and maintain relationships with key clinic-channel clients.
• Drive sales targets and provide excellent customer service.
• Travel overnight to cover outstation areas as needed.
• Prepare and deliver tailored sales presentations and proposals; negotiate contracts.
• Stay informed on industry trends and provide insights to improve positioning.
• Coordinate with marketing, brand development and operations to deliver client-focused solutions.
• Ensure timely product delivery and service excellence; maintain client records and forecasts.

Skills

Pharma sales experience

Education

Bachelor's or Diploma in Science

Job description

Key Account Executive (Central - Clinics Channel)

The role of a Key Account Executive is to manage and grow relationships with identified key clients in the clinic channel. The ideal candidate will be responsible for achieving sales targets, delivering excellent customer service, and identifying new opportunities to enhance client satisfaction and business growth.

Duties and Responsibilities:

Account Management:

Develop and maintain strong relationships with key clients in the clinic channel.

Serve as the primary point of contact for all client-related activities.

Ensure client satisfaction by addressing inquiries, resolving issues, and providing timely support.

Continuously identify and qualify new business opportunities.

Be willing to travel overnight when covering outstation areas as and when needed.

Sales and Revenue Growth:

Identify and capitalize on sales opportunities to achieve individual and team sales targets.

Prepare and deliver customized sales presentations and proposals tailored to client needs.

Negotiate contracts and agreements to maximize sales and profits while ensuring client satisfaction.

Market Analysis:

Stay updated on industry trends, market dynamics, and competitor activities.

Provide insights and recommendations to enhance product positioning and sales strategies.

Work closely with cross-functional teams, including marketing, brand development and operations team to deliver client-focused solutions.

Coordinate with internal teams to ensure timely product delivery and service excellence.

Conduct value added activities such as Round Table Discussion and other Continuous Medical Education activities as and when needed.

Reporting and Forecasting:

Maintain accurate records of client interactions, sales activities, and revenue forecasts.

Submit a travel itinerary at least one month in advance or upon request from the immediate supervisor.

Provide regular updates to management on account performance and market opportunities.

Ensure timely submission of all required reports and documentation related to work.

Perform ad-hoc tasks as assigned by management.

Standards Participation and Compliance:

Participate in the implementation, maintenance, and continual improvement of ISO standards applicable to the organization.

Ensure work processes align with established ISO procedures and contribute to internal and external audit readiness.

Actively support the organization’s occupational safety and health, quality, environmental, or information security objectives through compliance with ISO-related policies.

Identify opportunities for improvement and assist in corrective/preventive action planning in line with ISO requirements.

Qualifications:

1. A Bachelor's degree or Diploma in Science is an added advantage.

2. Prior sales experience in the pharmaceutical industry is highly desirable.

3. Possession of a valid Class D driving license is mandatory.

4. A pleasant demeanor, a positive attitude, and a strong willingness to learn and grow with the organization are essential.

At Xepa, ideas, people and technology are put together to create trusted, high-quality affordable medicines. We are a pharmaceutical company with a distinct and true commitment - Xepa products help people live healthier, longer and more productive lives.

Founded in 1967 in Singapore, Xepa has grown and evolved at the forefront of the industry. From our modest first years where Xepa Laboratories Pte. Ltd. produced a limited range of pharmaceutical products out of a small flatted factory, we've relocated, twice, accommodating expansion to larger manufacturing plants in Malacca, Malaysia. Today, Xepa is the leading manufacturer of off-patent pharmaceuticals in Malaysia.

At Xepa, ideas, people and technology are put together to create trusted, high-quality affordable medicines. We are a pharmaceutical company with a distinct and true commitment - Xepa products help people live healthier, longer and more productive lives.

Founded in 1967 in Singapore, Xepa has grown and evolved at the forefront of the industry. From our modest first years where Xepa Laboratories Pte. Ltd. produced a limited range of pharmaceutical products out of a small flatted factory, we've relocated, twice, accommodating expansion to larger manufacturing plants in Malacca, Malaysia. Today, Xepa is the leading manufacturer of off-patent pharmaceuticals in Malaysia.