Key Account Executive

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Key Account Executive to drive sales targets across healthcare channels by managing key accounts and engaging healthcare professionals. You will deliver product presentations, CME sessions, and value-based messaging to ensure adoption and long-term growth.

The role requires strong communication, negotiation skills, and a degree in a science or medical field, with at least 1 year of relevant experience.

Qualifications

• Degree in Science or Medical-related discipline.
• Minimum 1 year of experience in a similar role.
• Strong knowledge of healthcare products and regulatory requirements.

Responsibilities

• Achieve sales targets through strategic key account planning and high-impact engagements.
• Conduct a minimum of 8 quality customer calls per day with healthcare customers.
• Promote OTC, pharmaceutical, and medical device products to pharmacies, hospitals and facilities.
• Build relationships with healthcare professionals and key decision-makers across accounts.

Skills

Communication skills

Negotiation skills

English language

Education

Science/Medical degree

Tools

MS Office

Job description

The Key Account Executive is responsible for achieving assigned sales targets through strategic key account management and effective stakeholder engagement across the healthcare sector. This role contributes to DKSH's Sales function by serving as a trusted clinical and product knowledge resource for healthcare professionals while driving product availability, visibility, and long-term account growth.

• Consistently achieve or exceed individual sales targets through strategic key account planning and high-impact customer engagements
• Conduct a minimum of 8 quality customer calls per day, focusing on high-value interactions with targeted healthcare customers
• Promote and sell assigned Over-the-Counter (OTC), pharmaceutical, and medical device products to pharmacies, hospitals, and healthcare facilitiesIdentify and develop key business opportunities within assigned accounts and territories, building targeted action plans to maximize sales potential
• Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers across assigned accountsDeliver compelling product presentations, demonstrations, and value-based selling messages to drive product adoption and customer confidence
• Conduct Continuous Medical Education (CME) sessions in accordance with company policies and regulatory requirements
• Provide timely follow-up and after-sales support to ensure sustained customer satisfaction and long-term account retention
• Ensure effective coverage and regular servicing of all assigned accounts as per the Master Customer List, supported by efficient call schedules and territory routing
• Maintain accurate records of customer interactions, activities, and feedback
• Monitor stock levels and coordinate with internal teams to ensure sufficient inventory at assigned accounts, preventing shortages or overstock situations
• Ensure products are properly displayed, merchandised, and maintained in accordance with client and company guidelines
• Implement approved marketing strategies, promotional campaigns, and action plans within assigned accounts and territories
• Provide market intelligence, competitor insights, and customer feedback to management to support strategic decision-making
• Adhere strictly to company Standard Operating Procedures (SOPs), ethical standards, and regulatory requirements, and support audits, reviews, and continuous improvement initiatives as requiredAdministrative duties and coordination tasks as required
• Degree or professional qualification in a Science or Medical-related discipline
• Minimum 1 year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services with foundational selling skills
• Knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication and negotiation skills with a good command of English, both written and spoken
• Proficiency in Microsoft Office productivity tools including Excel, Word, and PowerPoint
• Willingness and ability to travel within the Klang Valley area

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

• Consistently achieve or exceed individual sales targets through strategic key account planning and high-impact customer engagements
• Conduct a minimum of 8 quality customer calls per day, focusing on high-value interactions with targeted healthcare customers
• Promote and sell assigned Over-the-Counter (OTC), pharmaceutical, and medical device products to pharmacies, hospitals, and healthcare facilitiesIdentify and develop key business opportunities within assigned accounts and territories, building targeted action plans to maximize sales potential
• Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers across assigned accountsDeliver compelling product presentations, demonstrations, and value-based selling messages to drive product adoption and customer confidence
• Conduct Continuous Medical Education (CME) sessions in accordance with company policies and regulatory requirements
• Provide timely follow-up and after-sales support to ensure sustained customer satisfaction and long-term account retention
• Ensure effective coverage and regular servicing of all assigned accounts as per the Master Customer List, supported by efficient call schedules and territory routing
• Maintain accurate records of customer interactions, activities, and feedback
• Monitor stock levels and coordinate with internal teams to ensure sufficient inventory at assigned accounts, preventing shortages or overstock situations
• Ensure products are properly displayed, merchandised, and maintained in accordance with client and company guidelines
• Implement approved marketing strategies, promotional campaigns, and action plans within assigned accounts and territories
• Provide market intelligence, competitor insights, and customer feedback to management to support strategic decision-making
• Adhere strictly to company Standard Operating Procedures (SOPs), ethical standards, and regulatory requirements, and support audits, reviews, and continuous improvement initiatives as requiredAdministrative duties and coordination tasks as required

What can I earn as a Key Account Executive