Key Account Executive

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a dedicated Key Account Executive to drive sales targets within the healthcare sector. You will manage strategic accounts, engage with healthcare professionals, and promote OTC, pharmaceutical, and medical device products across pharmacies, hospitals, and facilities.

You will conduct regular customer calls, present product value, and coordinate CME sessions while ensuring optimal product availability and visibility.

Qualifications

• Degree or professional qualification in a Science or Medical-related discipline.
• Minimum 1 year of experience in a similar role.
• Strong communication and negotiation skills with a good command of English.
• Knowledge of regulatory requirements for products within assigned territories.
• Proficiency in Microsoft Office; Excel, Word, PowerPoint.
• Willingness and ability to travel within Klang Valley area.

Responsibilities

• Consistently achieve or exceed individual sales targets through strategic key account planning and high-impact customer engagements.
• Conduct a minimum of 8 quality customer calls per day, focusing on high-value interactions with targeted healthcare customers.
• Promote and sell OTC, pharmaceutical, and medical device products to pharmacies, hospitals, and healthcare facilities.
• Identify and develop key business opportunities within assigned accounts and territories.
• Build and maintain strong relationships with healthcare professionals and key decision-makers.
• Deliver compelling product presentations, demonstrations, and value-based selling messages.
• Conduct Continuous Medical Education (CME) sessions per company policies and regulatory requirements.
• Provide timely follow-up and after-sales support to ensure sustained customer satisfaction.
• Monitor stock levels and coordinate with internal teams to ensure inventory at accounts.
• Ensure products are displayed and merchandised per guidelines.
• Implement marketing strategies and campaigns within accounts.

Skills

Communication

Negotiation

Selling skills

English proficiency

Travel willingness

Education

Degree or professional qualification in a Science or Medical-related discipline

Tools

Microsoft Office

Job description

The Key Account Executive is responsible for achieving assigned sales targets through strategic key account management and effective stakeholder engagement across the healthcare sector. This role contributes to DKSH's Sales function by serving as a trusted clinical and product knowledge resource for healthcare professionals while driving product availability, visibility, and long-term account growth.

What You Will Deliver

Consistently achieve or exceed individual sales targets through strategic key account planning and high-impact customer engagements

Conduct a minimum of 8 quality customer calls per day, focusing on high-value interactions with targeted healthcare customers

Promote and sell assigned Over-the-Counter (OTC), pharmaceutical, and medical device products to pharmacies, hospitals, and healthcare facilitiesIdentify and develop key business opportunities within assigned accounts and territories, building targeted action plans to maximize sales potential

Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers across assigned accountsDeliver compelling product presentations, demonstrations, and value-based selling messages to drive product adoption and customer confidence

Conduct Continuous Medical Education (CME) sessions in accordance with company policies and regulatory requirements

Provide timely follow-up and after-sales support to ensure sustained customer satisfaction and long-term account retention

Ensure effective coverage and regular servicing of all assigned accounts as per the Master Customer List, supported by efficient call schedules and territory routing

Maintain accurate records of customer interactions, activities, and feedback

Monitor stock levels and coordinate with internal teams to ensure sufficient inventory at assigned accounts, preventing shortages or overstock situations

Ensure products are properly displayed, merchandised, and maintained in accordance with client and company guidelines

Implement approved marketing strategies, promotional campaigns, and action plans within assigned accounts and territories

Provide market intelligence, competitor insights, and customer feedback to management to support strategic decision-making

Adhere strictly to company Standard Operating Procedures (SOPs), ethical standards, and regulatory requirements, and support audits, reviews, and continuous improvement initiatives as requiredAdministrative duties and coordination tasks as required

What You Bring

Degree or professional qualification in a Science or Medical-related discipline

Minimum 1 year of experience in a similar role

Basic knowledge and understanding of the industry, market, competitors, customers, products, and services with foundational selling skills

Knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties

Strong communication and negotiation skills with a good command of English, both written and spoken

Proficiency in Microsoft Office productivity tools including Excel, Word, and PowerPoint

Willingness and ability to travel within the Klang Valley area

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• What's your expected monthly basic salary?


• Which of the following Microsoft Office products are you experienced with?

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Key Account Executive