Key Account Manager

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 50,000 - 90,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Key Account Manager to drive medical sales growth in Oncology, Cardiovascular, and Hematology. You will build trusted relationships with healthcare professionals and deliver specialized medical solutions that make a difference.

Responsibilities include developing territory action plans, engaging customers through calls and visits to generate orders and quotations, and delivering compelling product presentations.

Qualifications

• Minimum one year of experience in a similar role.
• Demonstrated experience in Oncology, Cardiovascular, Hematology, or Critical Care areas.
• Strong communication and negotiation skills.
• Proficiency with MS Excel, Word and PowerPoint.
• Willingness to travel and cover multiple areas.

Responsibilities

• Drive achievement of sales targets across territories by developing and executing action plans for Oncology, Cardiovascular, and Hematology portfolios.
• Engage customers through regular calls and visits to generate orders, demonstrations, and quotations with compelling product presentations.
• Prepare competitive quotations, tender prices, delivery terms, and ensure prompt responses to orders and queries.
• Monitor competitor activities, track KPIs and sales plans, and maintain CRM data accurately.
• Drive process improvements and ensure timely product delivery in collaboration with internal stakeholders.
• Perform administrative duties and coordination tasks as required.

Skills

Sales

Negotiation

Account Management

CRM

MS Office

English

Education

Science/Medical degree

Tools

CRM system

MS Excel

PowerPoint

Job description

The Key Account Manager drives medical sales growth across Oncology, Cardiovascular, and Hematology product portfolios, playing a pivotal role in expanding DKSH's presence within key healthcare accounts. This role creates meaningful impact by building trusted relationships with healthcare professionals and delivering specialized medical solutions that make a difference.

• Drive achievement of sales targets across assigned territories by developing and executing experience-informed medical sales action plans for Oncology, Cardiovascular, and Hematology product portfolios
• Engage existing and prospective customers through regular calls and visits to generate orders, demonstrations, and quotation opportunities, while delivering compelling product presentations that highlight key features and customer benefits
• Prepare competitive quotations, tender prices, delivery terms, and commercial terms in alignment with company policies, and ensure prompt and professional responses to customer orders, queries, and complaints
• Monitor and report on competitor activities, track performance against key performance indicators (KPIs) and sales plans, and maintain accurate customer and sales data within the Customer Relationship Management (CRM) system
• Drive continuous improvement initiatives that strengthen sales processes and elevate customer satisfaction, while collaborating closely with internal stakeholders to ensure timely product delivery and long-term key account relationship development
• Administrative duties and coordination tasks as required
• Minimum one year of experience in a similar roleDemonstrated experience in Oncology, Cardiovascular, Hematology, or Critical Care therapeutic areas
• Working knowledge of the industry, market, competitors, customers, and products, with demonstrated selling skills
• Basic understanding of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warrantiesWillingness to travel outstation and manage coverage across multiple areas
• Strong communication and negotiation skillsProficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Degree or professional qualification in a Science- or Medical-related discipline

• Drive achievement of sales targets across assigned territories by developing and executing experience-informed medical sales action plans for Oncology, Cardiovascular, and Hematology product portfolios
• Engage existing and prospective customers through regular calls and visits to generate orders, demonstrations, and quotation opportunities, while delivering compelling product presentations that highlight key features and customer benefits
• Prepare competitive quotations, tender prices, delivery terms, and commercial terms in alignment with company policies, and ensure prompt and professional responses to customer orders, queries, and complaints
• Monitor and report on competitor activities, track performance against key performance indicators (KPIs) and sales plans, and maintain accurate customer and sales data within the Customer Relationship Management (CRM) system
• Drive continuous improvement initiatives that strengthen sales processes and elevate customer satisfaction, while collaborating closely with internal stakeholders to ensure timely product delivery and long-term key account relationship development
• Administrative duties and coordination tasks as required

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.