Key Account Executive

NSS IT Solution Sdn Bhd; Cyberjaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

NSS IT Solution Sdn Bhd in Cyberjaya, Malaysia, is seeking a Key Account Manager to serve as the primary contact for commercial matters and to manage key accounts. You will build strong relationships with customers, partners and stakeholders, and coordinate tailored IT solutions with internal teams.

The role requires 2–5 years in a related commercial field, with strong communication, negotiation and problem-solving abilities, and proficiency in MS Office. Experience in tech sectors is a plus.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Management or related field.
• 2–5 years of experience in Key Account Management, Sales, Business Development or related commercial role.
• Experience managing corporate customers, business partners or large accounts is an advantage.
• Experience in technology, transportation, ticketing, payment systems, IT solutions or related industries is an added advantage.

Responsibilities

• Manage assigned key accounts and serve as the primary point of contact for customers on commercial and account-related matters.
• Build and maintain strong professional relationships with existing customers, partners and business stakeholders.
• Understand customer requirements and coordinate appropriate solutions with internal teams.
• Prepare and follow up on quotations, proposals, commercial submissions, tenders and related documentation.
• Coordinate customer orders, implementation, delivery, installation, invoicing and payment matters with relevant departments.
• Handle customer enquiries, complaints and service issues professionally and coordinate timely resolution.
• Conduct customer visits, meetings, presentations and product briefings when required.
• Maintain accurate customer records, sales activities, opportunities and follow-up actions in relevant systems.
• Perform other duties assigned by management from time to time.

Skills

Communication

Negotiation

Customer service

Time management

Analytical

Relationship management

Education

Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Management or related field

Tools

Microsoft Excel

PowerPoint

Job description

• Manage assigned key accounts and serve as the primary point of contact for customers on commercial and account-related matters.
• Build and maintain strong professional relationships with existing customers, partners and business stakeholders.
• Understand customer requirements and coordinate appropriate solutions with internal teams.
• Prepare and follow up on quotations, proposals, commercial submissions, tenders and related documentation.
• Coordinate customer orders, implementation, delivery, installation, invoicing and payment matters with relevant departments.
• Handle customer enquiries, complaints and service issues professionally and coordinate timely resolution.
• Conduct customer visits, meetings, presentations, product briefings and business discussions when required.
• Maintain accurate customer records, sales activities, opportunities and follow-up actions in relevant systems.
• Perform other duties assigned by management from time to time.

2. QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Management or a related field.
• Preferably 2–5 years of experience in Key Account Management, Sales, Business Development or a related commercial role.
• Experience managing corporate customers, business partners or large accounts is an advantage.
• Experience in technology, transportation, ticketing, payment systems, IT solutions or related industries is an added advantage.

3. SKILLS & COMPETENCIES

• Strong communication, interpersonal and relationship-management skills.
• Good negotiation, presentation and commercial skills.
• Strong customer service and problem-solving capabilities.
• Able to manage multiple accounts, priorities and deadlines independently.
• Proactive, result-oriented and commercially aware.
• Good analytical and reporting skills.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Good command of written and spoken English and Bahasa Malaysia